Conference Programme

If you attended the conferences at the show, you can download a PDF presentations here.

Keep checking this page for the latest updates on the 2009 Business Travel Show.

Download and print a copy of the 2008 Conference Programme.

Speakers from top brands including;

Download and print a copy of the 2008 Conference Programme.

Day 1: Tuesday 5th February
Centre Stage: Keynotes and Panel Discussions
	Stream Chair: Paul Tilstone, Executive Director, Institute of Travel Management
11.00-11.45	No. tickets FREE K1 Opening Keynote Address The Future of Business Travel Show/Hide Details The outlook for air travel globally and for Europe in particular The rationale behind the new Boeing 787 Dreamliner How the Dreamliner will make the flying experience better for the business traveller The environmental profile of the 787, major step forward in environmental technology Speakers Presented by Rob Pollack, VP - Brand and Marketing, Boeing Commercial Airplanes
12.00-13.00	No. tickets FREE A1 Panel Discussion - Bridging the Gap Between CSR and Making your Business Traveller’s Journey a Comfortable and Enjoyable One! Show/Hide Details Generation Y and overcoming the challenges of meeting traveller expectations Living in the digital age – the role that technology is playing to meet traveller expectations and add extra comfort and peace of mind to traveller journeys Developing travel policies and product offerings to manage and exceed traveller expectations Assessing the effect that choices regarding business travel can have on traveller performance at the other end Speakers Tom Cannon, Dean, The University of Buckingham Business School Johnny Thorsen, Co-founder & CEO, conTgo Ltd Martin Umbleja, Independent Travel Consultant Torsten Kriedt, Senior Director - Consulting, Advito Chair: Paul Tilstone, Executive Director, Institute of Travel Management
14.15-15.00	No. tickets FREE A2 Panel Discussion - Getting to Grips with Corporate Social Responsibility (CSR) and Ensuring a Sustainable Travel Policy Show/Hide Details What is corporate social responsibility and how can businesses implement it to maximise benefits and minimise pitfalls? Objective setting for successful business implementation - implementing a well-managed travel programme to optimise the reduction of Carbon Emissions Assessing the role that travel managers play in implementing and managing policies and practices Obtaining buy-in at boardroom level and establishing clear polices and practices for engaging employees Communicating a Green Policy throughout your organisation – the costs and benefits Forging ethical partnerships – how can the policies of your suppliers impact your reputation and can a robust environmental policy really help to boost your own corporate reputation? Quantifying the results – useful tips for measuring success and interpreting findings Speakers Jamie Hindhaugh, Head of Sourcing, Productions Resources and Logistics, BBC Jonathan Green, Sustainable Travel Manager, DEFRA Silla Maizey, Head of Corporate Responsibility, British Airways Jonathan Shopley, Executive Director, The Carbon Neutral Company Jeff Gazzard, Alliance Co-ordinator, GreenSkies Chair: Paul Tilstone, Executive Director, Institute of Travel Management
Case Studies - Room 1: Online Focus		Room 2: Compliance
Stream Chair: Robert Daykin, Partner, Corporate Travel Partnership		Stream Chair: Amon Cohen, Contributing Editor, Business Travel News
09.45-10.45	No. tickets (£45 each) B1 Online Travel & Expense Management Show/Hide Details Using the Intranet to achieve coat savings – analysing the results Assessing organisational uptake – the benefits and shortcomings Speakers Geoff Allwright, Travel and Expense Manager, Airbus UK Case Study: End-to-End Travel Management How do we define end-to-end? What are the advantages and disadvantages of having a seamless process? Utilising expense management tools to aid the adoption of self-booking tools Speakers Derick Shaw, Managing Consultant – Business Travel, Aviva Group	09.45-10.45	No. tickets (£45 each) C1 Corporate Manslaughter Legislation and Risk Mitigation Show/Hide Details Case Study: Understanding the Implications of the Latest Corporate Manslaughter Legislation and Ensuring Company Compliance Enacting a process of risk assessment for all areas of all overseas trips…not just for those in ‘high risk’ areas Mitigating the risk to the traveller AND the company – using your travel policy as a tool to avoid potential legal challenges by employees Addressing non-compliance with travel policies Case study examples Speakers David Leckie, Partner, Maclay Murray and Spens LLP Higher, faster, stronger ... and safer - securing travellers to the 2008 Beijing Summer Games • Lessons learned and travel policies evolved following the 2000 Sydney Olympics and 2004 Athens Olympics • Structures for identifying and managing the diverse risks associated with super-scale events • Responding to medical and security emergencies - evacuation and crisis-management protocols in Beijing 2008 Speakers Dr Ahmed Fahmy, Medical Director, International SOS Frank Doreleijers, Senior Business Development Manager, Olympics Projects, International SOS China
15.15-16.15	No. tickets (£45 each) B2 Self-Booking Tools Show/Hide Details Deploying and Optimising Self-Booking Tools (SBTs) How have content and improvements in ‘look and feel’ contributed to the success of SBTs? Assessing limitations in content across the range of tools – how do they vary and how should this impact your deployment strategy? Gaining buy-in from top management & placing training at the heart of your strategy for successful roll out Case Study example: Cancer Research UK Speakers Christophe Peymirat, Managing Director, Expedia Corporate Travel Bradley Jones, Corporate Services Procurement Manager, Cancer Research UK Best Practice Deployment of Self-Booking Tools Across Europe Rolling out SBTs on a global scale – assessing the challenges and quantifying the results Adapting your travel policy to optimise success Case study: Unisys Speakers Christopher A Juneau, EMEA Product Marketing Director, Concur Serge Bacchus, European Travel Manager, Unisys	15.15-16.15	No. tickets (£45 each) C2 Securing your Business Traveller Show/Hide Details Case Study: Company Duty of Care – things you can’t afford not to know and taking steps to protect your business travellers Putting practices into place Using communication as a tool to raise safety standards Harnessing traveller data to maximise effectiveness Speakers Mike Penrose, Regional Commercial Director - Crisis and Risk Management Services, International SOS Nick Downie, Head of Global Security, Save the Children Balancing Costs with Employee Risk Mitigation and Security Identifying the threat to travellers Communicating the threats and ensuring correct sign off Providing security briefings Sourcing appropriate cost effective security solutions for our travellers Speakers Terry Cairns, Group Personnel and Physical Security Advisor, Vodafone

Day 2: Wednesday 6th February
Centre Stage: Keynotes and Panel Discussions
Stream Chair: Robert Daykin, Partner, Corporate Travel Partnership
11.00-11.45	No. tickets FREE K2 Opening Keynote Address: The Future of Business Travel – It Isn’t Easy Being Green Show/Hide Details Getting to grips with the latest global trends and legislative change at home and abroad Assessing the significance of CSR for business travel and what solutions the business travel industry is adopting Benchmarking your results and deriving value for your business Speakers Silla Maizey, Head of Corporate Responsibility, British Airways
12.00 -13.00	No. tickets FREE A3 Panel Discussion Open Skies – the debate Show/Hide Details Assessing the impact on the economy (ie. Job creation) Exploring the potential impact that EU-US Open Skies might have on stimulating liberalisation in other regions of the globe Understanding the changes that will result at Heathrow and Gatwick What will Open Skies mean for travel buyers and travellers? The way forward and overcoming obstacles and opposition to change Speakers Bob Schumacher, Senior Director – UK & Ireland, Continental Airlines Ian Clark, Partner, Clark Ricketts Duncan Alexander, Former VP Business Development & Industry Relations, OAG & Managing Director, Encomium Media Ltd Chair: Robert Daykin, Partner, Corporate Travel Partnership
14.15-15.00	No. tickets FREE A4 Panel Discussion Using Intermediaries to Book Business Travel - the pros and cons Show/Hide Details The TMC VS multiple experts VS self-booking – exploring the options How is industry change effecting the way that intermediaries can add value to booking solutions? What role is technology playing in driving this process? Trends in service configurations and fulfilment options SLAs and balancing cost with quality of service Quantifying the value of intermediaries – is it better to book yourself? Future trends Speakers Hannah Bodilly, Senior Manager of European Purchasing, Ernest & Julio Gallo Chris Crowley, Senior Vice President, Sales – Europe, BCD Travel & Director, Association of Corporate Travel Executives (ACTE) Tom Stone, Founder, Sirius Management Roger Peters, Purchasing Manager - Corporate Services, Thales Chair: Robert Daykin, Partner, Corporate Travel Partnership
Case Studies - Room 1: Travel Planning		Room 2: Meeting, Events & Venue Management
	Stream Chair: Grant Appleton, Commercial Director, HRS		Stream Chair: Amon Cohen, Contributing Editor, Business Travel News
09.45-10.45	No. tickets (£45 each) B3 Sourcing and Managing Contracts with Hotels and Airlines Show/Hide Details Top Tips for Sourcing the Deals in Air Travel Finding the cheapest tickets – online, agent or via partnerships with preferred suppliers? Consolidated fares – pros and cons Preferred carriers' fares vs. negotiated vs. public fares vs. ‘on the day options’ with low carriers Creative ticketing – how and when is it an effective cost-cutting tool? Speakers Graeme Payne, Editor & Author Sourcing Best Price Accommodation and Ensuring Winning Long Term Relationships with Suppliers Top tips for finding and selecting accommodation appropriate for your business needs Working with preferred suppliers to undercut future market increases Communicating with suppliers to ensure a win-win relationship for both parties Making your hotel programme attractive to suppliers Speakers Grant Appleton, Commercial Director, HRS	09.45-10.45	No. tickets (£45 each) C3 The Fundamentals Show/Hide Details Venue Selection for Meeting and Events Sourcing the right venue for your business needs - objective setting tips Hints on using checklists, what to look out for when attending a site inspection Understanding how to engage with the industry to ensure that a venue meets your business needs Tips for effective cost negotiation Speakers Mike Lyon, Consultant, Write Style Communications Sustainable Events- key steps for implementing sustainability within your event Assessing the impact that standards for sustainability has had on running an event. Is it making a difference? Key lessons to learn and case studies Speakers Fiona Pelham, Director, Organise This & Member, Green Industry Council
15.15-16.25	No. tickets (£45 each) B4 Managing a Travel Policy & Arranging Itineraries Show/Hide Details Managing a Travel Policy to Ensure Efficiency & Cost-Effectiveness Having a policy is one thing but implementing it is another – how communication and training can make or break your policy How can various elements of your organisation contribute to the success of your policy? Getting inside the heads of your business traveller to gain internal buy-in Lessons to learn Speakers Caroline French, Corporate Travel Manager, Inmarsat Things You Need to Know to Plan a Successful Travel Itinerary Understanding the legislative issues and ensuring compliance Demystifying the technology that is there to help Communicating with your business traveller to ensure successful execution and tracking End to end planning – top tips for securing the best transport and accommodation deals Case study example: what an itinerary should look like Speakers Graeme Payne, Editor & Author for the Business Travel Industry	15.15-16.15	No. tickets (£45 each) C4 Strategic Issues Show/Hide Details Quantifying ROI for Meetings and Events What factors influence and shape the success of a meeting or event? Is it possible to accurately quantify bottom-line effectiveness of meetings and events? Examining tangible and intangible successes Speakers Peter Haigh, Regional Director Northern Europe, Preferred Hotel Group & Past President, MPI UK Case Study: Reducing MICE and Transient Travel Spend Overcoming the hurdles of enacting a policy and achieving savings and compliance Controlling MICE expenditure through policy & performance measurement – the hurdles and benefits How can technology help to reduce costs? Speakers Robin Smith & Shaun Casey, Directors, BCD Meetings & Incentives

Day 3: Thursday 7th February
Centre Stage: Keynotes and Panel Discussions
Stream Chair: Robert Daykin, Partner, Corporate Travel Partnership
11.00-11.45	No. tickets FREE K3 Opening Keynote Address - Understanding how the Economy will Impact the Future of Travel Show/Hide Details Understanding how the Economy will Impact the Future of Travel The economic outlook - an overview Travel drivers - volume and mix Using lessons from the last downturn to forecast trends in the current economic climate The likely timing and shape of the recovery Understanding what this means commercially if you are a) a business travel buyer b) airline as there is a shift in the balance of negotiating power The impact of structural market changes Speakers Chris Tarry, Chairman, CTAIRA
12.00 -13.00	No. tickets FREE A5 Panel Discussion - GDS Deregulation Show/Hide Details GDS Deregulation An assessment and evaluation of deregulation policies and practices What do travel managers need to know about GDS deregulation in Europe? How will GDS overcome fragmentation and what impact will this have on travel managers? GDS contracts – pros and cons Speakers Patrick Lukan, General Manager , UK & Ireland , Travelport GDS Gillian Gibson, Vice President, Multinational Customer Group, Amadeus UK & Ireland Stanley Slaughter, Editor, Business Travel Europe Iain Lindsay, Senior Vice President and Deputy General Counsel, Sabre Holdings Stream Chair: Robert Daykin, Partner, Corporate Travel Partnership
14.15-15.00	No. tickets FREE A6 Panel Discussion - Improving the Experience of the Frequent Traveller – harnessing the latest technology to make travelling an easier and more enjoyable experience Show/Hide Details Understanding how issues such as lost baggage, airport delays etc impacts the business traveller’s experience and the technologies that are being employed to help What are airlines doing to alleviate security concerns and put the traveller’s minds at ease? What tools and technologies are companies rolling out to ease the burden of the frequent traveller? Paving the way for global mobile phone check in – what’s on the horizon and how will this enhance the business traveller’s experience? Speakers Andy Blackwell, Head of Aviation Security, Virgin Atlantic Caroline Strachan, Chairman, ITM Johnny Thorsen, Co-founder & CEO, conTgo Ltd Stream Chair: Robert Daykin, Partner, Corporate Travel Partnership
Case Studies - Room 1: Supplier Selection & Pricing Options		Room 2: Compliance
Stream Chair: Stanley Slaughter, Editor, Business Travel Europe		Stream Chair: Robert Daykin, Partner, Corporate Travel Partnership
09.45-10.45	No. tickets (£45 each) B5 Negotiating with Suppliers Show/Hide Details Case Study: Strategies for Negotiating with your Suppliers How to negotiate a mutually beneficial contract Negotiating deals in other regions – tips for securing the best deals Challenges and opportunities – lessons to learn Speakers Genevieve Sulway, Director - Travel and External Resources, Nokia Indirect Sourcing (INS) Case Study: Understanding the Pricing Options and Securing the Right One for your Business Demystifying the pricing options in a multi-channel world – overcoming difficulties of obtaining transparency and gaining access to all the options Securing and negotiating the best option for your business Performance measurement techniques Speakers Ian Flint, Head of Global Consulting, HRG Caroline Hayes, Purchasing Manager, Cable & Wireless	09.45-10.45	No. tickets (£45 each) C5 Putting Compliance into Practice Show/Hide Details Case Study: Making Business Travel Central to your Organisation Understanding where other departments (i.e. HR, finance, accounting, procurement logistics and IT) fit you’re mandate to procure and manage business travel more effectively Forging a clear communication strategy by devising a business plan that can deliver cost effective, high-quality service Speakers Caroline Strachan, Chairman, ITM Case Study: Defining and Managing Performance Metrics in your Travel Programme Understanding the tools available to monitor performance Interpreting data and using this information to increase compliance Lessons to learn Speakers Paula Cullen, Director of Sales, Harry Weeks Travel Martin Stevens, Supplier Manager, Lexis Nexis
15.15-16.15	No. tickets (£45 each) B6 Contract Management Show/Hide Details Case Study: Harnessing Supplier Relationships to Ensure Top Value Business Travel Looking beyond pricing agreements to derive mutual benefits for supplier & purchaser Lessons to learn Speakers Rahul Suvarna, Supplier Relationship Consultant, Co-operative Group Case Study: Working with Suppliers to Forge a Mutually Beneficial Partnership How has technology changed the way that we engage with suppliers? Interpreting data & reporting Understanding the latest market trends Speakers Pierre-Emmanuel Tetaz, General Manager, Etap-On-Line Sunil Lackenpaul, Financial Director, Veolia Water Systems UK	15.15-16.15	No. tickets (£45 each) C6 Local and Multinational Consolidation Show/Hide Details Globalising Your Business Travel Programme - key things to consider Understanding the criteria for globalisation What changes should be introduced for this to happen successfully? Understanding the impact that this will have on business performance and the bottom line! Speaker Amanda Hanlin, Director Global Strategic Sales, HRG Case Study: Streamlining Policies and Practices in a Global Village Account management in a global village – overcoming potential pitfalls Globalising compliance and ensuring effective internal communication strategies Strategies for future development, polices and practices Speakers Debbie Winston, Senior.Manager - Global Travel Operations, Cisco Systems
Training Sessions
10:15 – 13:15	No. tickets (£115 each) D1 PA Training - Travel and Meetings Planning Made Easy. Show/Hide Details All those who plan for travel and meetings will be aware of the multitude of possibilities and prices on offer. Do we book direct? Should we book on the net or through a travel agent or TMC? How do we avoid amendment and cancellation fees? Which meeting plan is best – room hire plus catering or a day delegate rate? These and a host of other problems will be solved by Graeme Payne who has been providing training to corporations, in over 50 countries around the world, for nearly 30 years. Speakers Graeme Payne, trainer
11:00 – 13:00	No. tickets (£35 each) D2 Your Career: How to get ahead in business travel Show/Hide Details - sponsored by A masterclass for young business travel professionals looking to further their career in this dynamic sector How to keep up with technological advances in the workplace The importance of flexibility: how to become a home worker or work part time Is your life in balance? How to stay healthy and happy in a high pressure environment The importance of a career path: gaining extra skills Chair: Adam Coulter, Editor, TTG Business Julia Feuell, MD, New Frontiers Kristina Wallen, MD, Harp Wallen Sue Kavanagh, HR director, Carlson Wagonlit Travel Angus Chisholm, C&M Recruitment
14:00 – 16:00	No. tickets (£35 each) D3 GTMC training Show/Hide Details The aim of this session is to build confidence in the learner and improve and confirm the knowledge and skills required to perform effectively in the workplace. It is particularly suitable for new travel consultants, and may be helpful to others, e.g. Travel Bookers, who are involved in making travel arrangements for a Corporate Account. College lecturers involved in the delivery of business travel programmes will also find the session useful. The session will include the following: Introduction to GTMC qualifications Introduction to syllabus content of GTMC/City & Guilds Consultant Level qualification Introduction to other business travel related training programmes Bite-size training on: Discounted Air Travel Hotel and other accommodation Vehicle Rental The GTMC on-line training programme – demonstration and hands-on experience. Practical activities and Q&A opportunities will be included. Plus all attendees to the training will be entered into a prize draw to win two Virgin Atlantic tickets! Speakers Mabli Craddock, City & Guilds Examiner