The 2017 conference was sponsored by
Panel Discussions & Debates
Tech innovations are coming thicker and faster than ever, and they are blowing the old certainties of managing corporate travel wide open. Learn what is coming down the track and how it will transform your job as a travel buyer.
Masterclass | Hosted Buyer Only
Unprecedented numbers of new tech tools and apps from more providers than ever before, including start-ups, mean travel managers need to think again about how they work with technology. How can you make yourself flexible enough to absorb constant innovations but retain a core process that delivers whatever is bolted on to it?
Formal travel approval is regularly used as an important cost control and risk management measure. But while budget holders want greater financial oversight, travellers want more freedom – so does that leave pre-trip approval as a necessary control mechanism or as outdated, unwanted interference? The cost savings are clear, but is it worth the effort?
Key performance indicators and benchmarking are the measurements by which travel managers steer their travel programmes – and keep other crucial internal stakeholders informed. But are you using the right ones? This session reviews the KPIs and benchmarks that are right for you and how to act on the intelligence they provide, including communicating up your business chain of command.
How do you bring together two, often very different, travel programmess after a merger or acquisition? Our expert walks you through the tips and tricks of these challenging situations.
Every company has hundreds of travel managers – the official one and the hundreds of travellers who think they can do the job together. A former global and travel meetings manager who has more than 20 years experience in managing unique and challenging programmes and travellers, guides you through the best way to tackle this perennial challenge.
Round Table | Hosted Buyer Only
No one can help a travel manager like other travel managers. Join the ultimate peer-to-peer round-table networking session as each buyer shares their biggest success of the past 12 months, then asks for advice on their biggest challenge.
Buyers want to improve their partnership with hotel suppliers in some challenging conditions, including rising rates, bid refusals, harsher T&Cs and a merging supplier base. How can you emerge from behind your e-RFPs to re-connect with your suppliers, and what about diversifying with alternative suppliers, such as independent hotels, serviced accommodation and private home rentals?
The UK’s decision to leave the EU has created many questions about the future, and corporate travel is no exception. Our panel of thought leaders spell out potential changes to prepare for, both for travel managers based in the UK and those whose companies go there to do business.
Technology is helping travel suppliers deliver better-targeted offers and services to their customers. Buyers need to do the same to keep their travellers compliant with their programme. We explain how.
A TMC is arguably a travel buyer’s most important service provider, but unless the partnership is strongly built and ably contracted, there can challenges with trust and transparency on both sides. What can you do to get the best out of this vital relationship?
Introducing a traveller tracking with pretty graphics does not cover your duty of care requirements towards travellers. A well-crafted crisis management plan is arguably even more important – but what should go in it, and how do you use the plan when an emergency really does hit? Our experts guide you through how to plan right.
More and more of companies’ global travel spend now originates in Asia. But processes, technologies, suppliers and cultures can be very different in those growing markets. What is the key to managing them successfully?
Supplier development is an increasingly important strand of progressive procurement strategy, leading to clients ultimately getting much more out of their service provider. How does this new thinking translate to working with your TMC, and what changes would you have to make in practice?
Recent EU/US regulation changes mean your data may no longer be properly protected if service providers house it in the US. How can you make your business compliant? Plus: what precautions should your travellers take to ensure company data isn’t hacked when they venture overseas?
Buyers and airlines alike are beginning to think traditional contracting is no longer relevant. So what next? No agreements at all? Or is a totally new kind of hybrid sales/distribution relationship on the way? Discover what is at the cutting edge of airline thinking about corporate relationships.
Travel technology is rapidly moving mobile-first, and that means going without a mobile strategy is no longer an option. But how do you give travellers services they will love while also meet the exacting compliance requirements of your organisation? We help you square the circle.
A business traveller reveals how she use technology to plan trips and make her life easier on the move, and two travel managers interview each other about how they harness the power of IT to manage their travel programmes and deliver maximum service to employees.
Managing travellers, whether through rule enforcement or speaking to them in the right way, is now regarded as the cornerstone of any corporate travel programme. Two accomplished travel manager communicators talk each other through exactly how they engage with their most important stakeholders of all.
Recent years have seen disturbing events happening closer to home, in locations previously considered benign. Companies must address the challenge of knowing where their people are, helping them avoid dangers and reacting in an emergency. INtrinsic introduce the next phase of employee travel tracking and unified assistance, with insight from clients - understand how you can reduce your risk and source your information on one platform, with a single point of contact. Hear about real life scenarios and a solution that seamlessly links with your travel management programme.
Session produced by CEGA and Solace Global
In today's climate, women are increasingly being asked to 'lean in' and businesses are setting goals to attain gender parity both in terms of pay and leadership positions. Expedia and Egencia are no exception with recent announcements on its record of pay parity and group-wide initiatives such as the Women At Expedia, Learning & Leading (WELL) program. As an industry leader, Egencia has gathered senior executives to discuss the importance of gender parity and explore what this means for the business travel industry.
This panel will start a conversation that draws a connection between this broader issue and the business travel industry specifically. Women and men can gain insight on how gender parity issues affect our industry and how some women have gained leadership positions in that context.Session produced by
Join us for a lively panel discussion as we investigate how to augment your travel programme with a suite of other options to provide an end to end experience for your business travellers. Panellists include representatives from CTI, Concur, AirPlus, Cabfind, MaidenVoyage and AirRefund.
This event is sponsored by TWIN (TRAVELSAVERS Worldwide Independent Network)
Private hire services have seen considerable upheaval over the last few years, as new participants enter the market exploiting digital know-how and disrupting a traditional sector. But Addison Lee was the first company to develop a customer app, the first to digitise bookings, and the first to exploit the burgeoning pool of captured data to create value for customers. Andy will set out the Addison Lee Group’s journey, with the acquisition of Tristar Chauffeur Services and Flyte Tyme in the US and provide context for the future and explain why the Addison Lee Group, with the world’s largest wholly owned vehicle fleet and professional chauffeur pool, is best placed to deal with business customer demands and service expectations.Session produced by
The digital revolution is driving significant technological change to the hotel booking journey and stay experience in 2017. What does this new technology mean for the business traveller? We look at the changing ways of booking, personalisation and how these changes can enrich end to end business travel experiences but also help with travel policy compliance and traveller tracking.Session produced by HRS
CIBT and Newland Chase hope to facilitate an interactive, panel-led session designed to initiate discussion on the topic of travel visa compliance and how travel managers and HR can work together to achieve this.
Compliance, Duty of care and Traveller Safety are key considerations for business travel and global mobility managers like never before.
Business travellers, who often need to travel at short notice for business critical reasons, may look to use the fastest means of securing a visa rather than the most compliant. How can we balance the needs of the business, the traveller, HR and travel managers to act in everyone’s best interests? How do we ensure travellers have the right documents for travel but can still be where they need to be when they need to be?
Travelling with the wrong paperwork or visa can be damaging, not only for the traveller who may be detained, deported, or fined but also for the business with the possible irrevocable tarnishing of reputation, significant fines and additional scrutiny of all future visa applications for that organisation.
Where do Business Travel management and HR/global Mobility meet? How do you seamlessly manage this without duplicating effort?
Come and listen to top 5 of the 14 finalists and discover the winner of the 2nd BTS Disrupt Awards. The awards are part of the part of the Launch-Pad feature at the show where 14 companies are showcasing their innovations for the business travel industry. The feature is designed to disrupt your traditional thinking of business travel landscape and reward one the coveted Award for Disruption.
Travel managers do amazing work that hits many strategic objectives within their business, from procurement (making savings) to HR (looking after travellers). Yet all too often they go woefully under-valued. How can you win more management approval, improve programme buy-in and ensure your upward career trajectory? Our panel helps you forge the keys to success!
Will you pay more for air and hotel over the next 12 months, or less? And what can you do to keep your costs in check? Our expert pundits give you the lowdown on the travel price outlook in the ever-popular Forecasting Forum.
You’re already performing miracles with your fantastic travel programme, with everything from policy to supplier relations to traveller communications optimised. But now your bosses want even more. How can you take a leading-edge programme to a new level?
From so-called “sharing economy” providers to online travel agency megas, travel managers are searching for the right policies and processes to new players which sell directly to their travellers. Our panel help you figure out how to engage with some of the biggest disruptors travel has encountered for years.
Ground transportation is no longer the ugly duckling of the corporate travel programme. A plethora of new providers and management tools allow you to get to grips with a major but often overlooked area of spend. Learn more at this not-to-be-missed masterclass.
FinTech is a key business buzzword right now – and it is set to transform corporate travel through virtual, mobile and digital payments, and possibly alternative currencies (blockchain) and other innovations too. Learn how you can apply these new developments into your programme.
If you are a purchasing professional new to travel, this session is tailor-made for you. Although the differences of travel from other procurement categories can be over-stated, there are also some genuinely unique features your general buying experience cannot prepare you for. These include major contractual pitfalls that could cost your business big time. We reveal what to look out for.
Buyers, especially those new to travel, can miss some crucial red-flag issues when hammering out fees and T&Cs with TMCs and other service providers. How do you nail down the best possible deal for your company while avoiding the traps which catch out the unwary? And what are the practical steps you can take to monitor your TMC for performance against contract and how much you are paying for air fares?
From data-gathering to policy to RFPs, two travel managers interview each other about the challenges and solutions they face as they put together their supplier negotiation strategies.
Two travel managers give each other the lowdown on how they operate across multiple borders, including striking the elusive balance of fulfilling a global strategy while meeting detailed local needs.
Everyone knows business travellers can be demanding. They want choice, simplicity and mobility. You want to keep them safe, control spend and evidence ROI. So how can you do it all and become a travel champion? At Concur, we believe the answer lies in connectivity. Want to know more? Join us to discover a dynamic ecosystem of apps, partners and products.
Mobile strategy in business travel today is about engaging and supporting business travellers at every step and giving them more options to manage trips however they desire. Join Fergal Kelly, CCO of Travelport Digital as he discusses the importance of mobile for TMCs, shares insights into what is shaping the best mobile offerings in business travel and explains how TMCs can plan and prioritise their mobile and digital investments to make sure they serve the ultra-connected business traveller of today and tomorrow.
• The pace of change in Mobile lnnovation in Business Travel
• Travelport Digital's Five Stages in the Evolution of Mobile for TMCs: Foundation, Revenue, Engagement & Acquisition, Owning the Traveller and Mobile First
• How to map your mobile strategy to the EVOM methodology to deliver the best mobile experience for business travelers and achieve your business objectives
• How TMCs are leveraging mobile to enable a truly digital business travel experience
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