Click Travel (recently awarded as Best Business Travel Management Company at the Business Travel World Awards 2012) is redefining the world of corporate travel management with a unique combination of expert travel consultants and industry-leading online technology.
Click provides a full travel management service, heavily orientated around our online services. Our unique technology provides our clients with the content they want, wrapped in the controls they need, delivered 24 hours a day with unrivalled consistency.
Our mission is to be the worlds leading travel management company, built on service excellence and driven by technical innovation. We want to be admired by our clients, feared by our competitors and loved by our employees.
Business Travel Made Easy
Whether it´s preferred to keep travel bookings inhouse or to outsource, Click Travel can provide award winning service and software. Technology is the future of our business, based upon a unique, rock-solid technical infrastructure which runs our entire company. From our core reservation to billing and reporting system : literally everything runs off the efficiency delivered by our technical infrastructure.
Click Travel provides a one-stop travel solution for all your travel requirements, offering;
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A comprehensive account management function that is designed to make sure you achieve your travel program objectives
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An expert team of reservation agents that you can call, fax or email to make reservations or to get advise and support.
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24 hour support for your staff every single day of the year, for bookings made online or offline.
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A company-wide reporting infrastructure that provides you with easy access to the data you need, when you need it.
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A central, consolidated billing system that provides you with the utopia of one single invoice for all your travel purchases.
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Comprehensive and rigid policy compliance that will help you control costs and drive savings.
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A unique and easy to use online system that will help drive further cost savings by reducing transaction charges.
Our range of services include;
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World wide hotel accommodation.
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Rail tickets for both UK rail networks and abroad.
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Air tickets for both traditional and low-cost carriers.
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World wide car hire reservations.
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Conference and events (including meeting, training and seminar rooms).
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Ferry tickets.
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Passport and visa services.
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Foreign currency ordering and delivering to your desk.
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Provision of general travel information and advise, including information regarding dangerous areas and incidents.
Bookings can be made online and/or offline (over the telephone/email/fax) via your dedicated Travel Team. Our unique technology enables us to provide you with a range of options for each enquiry based on your specific criteria (e.g cheapest fares, closest hotel etc).
We are able to make provisional and confirmed reservations and handle the full life-cycle of a reservation from initial enquiry, through ordering, confirmation and delivery of travel documents, to amendments, cancellations and refunds.
Click Travel have also recently launched a brand new rail platform, allowing us to compete with The Trainline. Benefits inluded are;
Pre-trip approval
Full travel policy compliance
Live dashboard of current activity
Management reporting suite inc luding CO2 reporting
Data analytics tools
Traveller profiling
Cost centre support
American Express BTA & Airplus International support
Credit facilities available
Our company began life in 1999 as missmarple.co.uk. Originally a university bedroom project of one of the founders, missmarple.co.uk was a very simple web site that enabled users to search for hotels in and around the UK and browse images and descriptions of each hotel.
The ability to make bookings was added via a “booking request form” that sent through the users requirements to a back-office team (students in the very beginning!) where availability and prices were checked directly with the hotel and typically over the phone.
As site volume began to grow, we received a growing number of enquiries from business travellers and one day a company phoned up to see if we could look after all of their hotel bookings. On the back of this enquiry the company evolved into a corporate hotel booking specialist.
In 2003 missmarple.co.uk started doing some work for a major UK retailer. The retailer had high street shops across the country and needed their staff booking into the room above the high-street pub, rather than the expensive Hilton that was 3 miles out of town. Word spread of our flexibility compared to their incumbent “big TMC” and soon we were officially awarded their entire hotel accommodation contract.
The following year that same major retailer asked us if we could replicate the flexibility we delivered in hotel booking for their air and train bookings. At the time the big TMC’s lacked support for the low-cost carriers such as Easyjet which were critical suppliers for any pan-european business looking to cut costs. So we assembled and rolled-out a full-service travel offering and were rewarded with the major retailer's full UK travel contract.
Then the penny dropped: what if we could build a system that enabled us to replicate the flexibility that our clients loved via an online service ? What if we could build a system that brought all the content together into a single set of search results and a uniform booking process, wrapped in the controls that corporates need to control their travel purchasing (such as policy compliance, centralised billing, reporting)?
Out of this vision Click Travel was born. Launched in late 2007 and rolled out across all of our clients in 2008. Within 12 months of launch, Missmarple (which had virtually no online booking what-so-ever) became Click Travel with over 90% of all bookings completed online. It was a dramatic step forward for the travel management industry, let alone our company.
Also in 2011 we opened a new chapter in our company history with the launch of OpenRail. OpenRail is our very own rail platform. It's one of just a handful of systems that are officially approved to sell rail tickets and we're really excited about it. OpenRail also triggered takethetrain.co.uk - a public train ticket retailing web site, and our first venture into the consumer world.