Corporate payments have remained virtually unchanged for 30 years, but now a technology revolution is opening up big opportunities for travel managers. Come and learn more about how mobile payments and single-use virtual cards will change your travel programme, and how to handle payments in emerging markets.

Speakers include:

Simon Barker

Chief Executive Officer

Conferma

Simon Barker Chief Executive Officer

Simon is the co-founder and Chief Executive of Conferma. Prior to establishing Conferma in 2004, Simon accumulated vast experience of the business travel industry during 18 years as Managing Director of NIS Travel Management Solutions. Simon’s industry experience spans many disciplines and his particular interests lie in emerging technologies, settlement and distribution.   In addition to the travel industry, Simon has interests in a number of privately owned Leisure and Property businesses.

Moderator: Amon Cohen

Specialist Business Travel Writer

TravelWord

Moderator: Amon Cohen Specialist Business Travel Writer

Amon Cohen is a specialist business travel writer. He is contributing editor to Business Travel News, the US journal for travel managers, and writes for numerous other publications, including Supply Management, as well as penning a regular column for Buying Business Travel.   In addition to his journalism, Amon is a copywriter for many companies in the travel industry. His range of work for corporate clients includes white papers, customer newsletters and website copy.   Amon is also well known as a conference moderator. He has hosted (and planned) dozens of events for industry associations such as the Guild of Travel Management Companies, Association of Corporate Travel Executives, Institute of Travel & Meetings, and Global Business Travel Association; and he regularly facilitates client meetings for travel companies.   As well as all the above, Amon runs Travel Media Training, a business which provides specialised media training for travel professionals.

Brian Merry

Director of Ancillary Products

HRG

Brian Merry Director of Ancillary Products

Brian Merry is Director of Ancillary Products at Hogg Robinson plc. He joined Hogg Robinson in 1976 and since that time has held a number of roles, culminating in his present appointment. Brian is widely respected for his expertise within the corporate card sector and over the last 20 years has assisted with the development of most of the lodge card products within the UK. He is recognised as a leading exponent in the use of corporate cards both as a payment method and as a vital re-engineering tool for the travel management process. His extensive international experience adds to his ability to offer completely unbiased advice on the most appropriate card solution for clients. Brian’s career highlights include the creation of the first UK lodge card and, the development and launch of the first, jointly branded, corporate card. Brian is married with two grown-up children. He is an avid golfer and a keen gardener.

Mario Zorn

Product Manager, Mobile Payments

AirPlus

Mario Zorn Product Manager, Mobile Payments

As Product Manager Mobile Payment, Mario is responsible for the development of mobile-phone based payment solutions. The focus of his work is on the integration of business travelers’ needs for these new technologies. Prior to this, Mario was part of AirPlus’ Research & Development team, where he was driving the development of new product prototypes – again, with focus on mobile technologies. Mario Zorn, for 10 years with AirPlus, was for many years part of the corporate strategy team, where he established the innovation management amongst others. Mario studied international business in Bad Homburg/ Germany as well as in Newcastle upon Tyne and holds a Master degree from Durham University.

What is the secret to finding the right multinational TMC solution for your needs? Where can it go right and wrong in the RFP process, how do you decide between global, regional or national consolidation and how do you make sure that whichever TMCs you select deliver on their promises? Come prepared to share your challenges, solutions and experiences.

Speakers include:

Moderator: Robert Daykin

Director & Managing Consultant

Corporate Travel Partners Limited

Moderator: Robert Daykin Director & Managing Consultant

Following a 20 year career in sales and marketing, Robert moved into travel purchasing and management where he developed and implemented the strategic direction for the T&E category at The Littlewoods Organisation, Dresser Industries Inc. in the UK, and The Halliburton Company for the Europe/Africa region. In 2000 he established his own consultancy practice, travelConsult, focused exclusively on the T&E category, before joining with two other well known specialists in 2002 to form what is now known as Corporate Travel Partners Limited (The CTP). Robert is a well known speaker/moderator at business travel-related seminars and conferences in the UK, Europe, Russia and the USA. The CTP’s motto is simpler, better, faster, together…

A leading European travel manager guides you towards controlling costs by reducing the number of trips you take as well as how much you pay suppliers for the travel you do undertake. Plus: should you split supply and demand management responsibilities among different personnel?

Speakers include:

Moderator: Torbjörn Erling

Global Meeting & Travel Manager

IKEA Group

Moderator: Torbjörn Erling Global Meeting & Travel Manager

Global Meeting & Travel Manager for the IKEA Group and Chairman for GBTA Europe Advisory Board.   Torbjörn has operated as Global Meeting & Travel Manager, IKEA Group, since 2007 prior to which he spent 12 months as Unit Manager for IKEA Travel Services at Helsingborg.   He also serves on the Digital Workplace and Business Administration Councils within IKEA.   Previous roles have included ten years in marketing and sales positions at Scandinavian Airlines and as a senior level teacher in Gothenburg, Sweden.   He qualified in 1985 with a degree of Masters of Education from the University of Gothenburg.

Various purveyors of “airline marketing intelligence” are selling carriers data based on your bookings that may or may not identify you. Governments are also able to access your passenger name records. Is this lack of confidentiality a problem and is there anything you can do about it?

Speakers include:

Moderator: Paul Tilstone

SVP Global Operations

GBTA

Moderator: Paul Tilstone SVP Global Operations

Paul Tilstone joined GBTA as managing director of its European region in 2010. In 2012 he was appointed as SVP Global Operations with a brief to manage and develop regional best practice for the association across six continents.  He started his career in the travel management company sector of the industry in 1993 working for Uniglobe, Portman, Statesman and P&O Travel.  In 2005 took up the post of CEO for the UK & Ireland’s Institute of Travel & Meetings where he developed research, events, sustainability projects and industry affairs.   He has received the UK’s Buying Business Travel Diamond Award for services to sustainability in the sector and has been listed as one of the world’s top 25 business travel industry influencers in both 2007 and 2009 by Business Travel News for work in advocacy and sustainability.   Paul is based in Surrey in the UK.

Departments such as finance or IT sometimes introduce tools or process that have a crucial impact on travel, but without consulting the travel manager or purchasing department. How can you ensure you have a say in the big strategic picture and the creation of end-to-end processes?

Speakers include:

Moderator: Ian Flint

Managing Director

Inform Logistics

Moderator: Ian Flint Managing Director

Ian Flint’s travel experience spans travel operations in the UK, USA and Australia, having in the past held senior positions with major travel and hotel companies.  Ian became an Independent Travel Management Consultant in 1989 and soon gained a ‘blue chip’ client portfolio globally.  In 2006, Ian was recognised by Business Travel World magazine as one of the most influential consultants in the UK.  Ian’s knowledge spans the latest strategic procurement techniques; change management and communication processes; category management expertise; and he is known for his understanding of business and market cultural issues globally. Inform Logistics offers clients a complete end to end projects management and analytical solution for travel and expense and has been involved in major global initiatives including card reviews . Ian also recognised some years ago that expenditure on Meetings, Incentives, Conferences & Events (MICE) was often unmanaged and has worked with major companies to maximise benefits in this area and to create an efficient plan of identifying expenditure and efficiencies moving forward.  Ian was Chair of MICE Europe for two years and has often been invited by major associations to be a guest speaker on the subject. Ian has been a consultant to various public sector organisations in the UK Government for over twn years, having worked as a consultant with the Office of Government Commerce (OGC) for ten years handling many sourcing projects including TMC, Government Air Program, Government Purchase Card  (GPC), Electronic Booking Interface Service (EBIS) and work for the, No.10, Cabinet Office, FCO and Ministry of Defence. Ian has also been involved in an inter-Government initiative between the Office of Government Commerce (OGC) and  the US Government (GSA). In 1997, Ian became a Certified Management Consultant (CMC), a Fellow of the Institute of Consulting (FIC and is also a Global Certified Management Consultant and a member of the International Council of Management Consulting Institutes. In 1998, Ian was elected a Fellow of the Institute of Sales & Marketing Management in recognition of his marketing achievements. In October 2010, Ian was awarded the coveted Travel Guru Award in Asia for his contribution to and knowledge of the Asian travel market.

Policy compliance is said to be under grave threat because of the maverick traveller and mobile technologies. Should you respond through cracking down harder or loosening up your programme? Come prepared to share your challenges, solutions and experiences.

Speakers include:

Jennifer Steinke

Director, Corporate Travel, Meetings & Expense

US Foods

Jennifer Steinke Director, Corporate Travel, Meetings & Expense

Signing a contract with an airline, hotel, TMC or expense, booking tool or payment provider is only the start of your work, not the other way round. Excellent management, a watchful eye and good internal coherence are all vital to ensure the supplier over-performs rather than under-delivers. Come prepared to share your challenges, solutions and experiences on how to get the very best out of your vendors.

Speakers include:

Michael Hill

Travel Manager

Coca-Cola

Michael Hill Travel Manager

Speakers include:

Willie Walsh

Chief Executive of IAG

President of London Chamber of Commerce

Willie Walsh Chief Executive of IAG

Will you be paying more or less for your air, hotel and other travel costs by the end of this year? Come and learn the key supply and demand dynamics shaping travel pricing over the next 12 months, and what strategies you can introduce to minimise increases. Panellists also share their top three hot trends for the year ahead.

Speakers include:

Moderator: Colin Goldney

Managing Partner

ARIA Management Systems Limited

Moderator: Colin Goldney Managing Partner

Graham Kingsmill

Managing Director

Egencia

Graham Kingsmill Managing Director

Graham Kingsmill manages Egencia’s activities in the UK, overseeing the business day-to-day and developing the strategy for growth.   In a career spanning more than 20 years in senior leadership roles, Graham is a seasoned and experienced business manager with a proven track record for driving growth and high performance delivery.   Graham has served as Chief Executive of Netstore and Maxima, both publically listed companies who focus on providing 24x7 IT Managed Services to a large number of UK and Ireland based customers. Previously to this, Graham led SAP, the global enterprise software provider, in the UK for 6 years. Prior to this role, he took on several senior sales and general management positions at IBM, Parametric Technology and Intergraph, primarily focusing on computer aided design software and services.

Leighton Simms

EMEA Travel Manager

Cisco

Leighton Simms EMEA Travel Manager

Leighton Simms is the EMEAR Travel Manager for Cisco Systems, Inc. The majority of Simms’ 11-year tenure at Cisco has been spent in a variety of finance functions. Since taking over leadership of the EMEAR travel programme in March 2011, his metrics and process orientated background has paid immediate dividends; driving significant efficiency, adoption and compliance improvements through the EMEAR travel programme.   Since joining Cisco’s travel team Simms embarked on implementing his vision of delivering an enhanced employee experience whilst optimizing service delivery. Simms also led several initiatives that delivered tangible cost savings for Cisco, most notably increasing the volume of touchless transactions by 21%, launching an online visa portal, expanding ticket trax capabilities and consolidating an additional 8 markets into his EMEAR regional hub. He also oversaw a 14% increase in policy compliance within his first twelve months.

Nigel Turner

Director of Programme Management & Business Development, UK & Ireland

CWT

Nigel Turner Director of Programme Management & Business Development, UK & Ireland

Nigel Turner’s career in travel spans 30 years. He started as a travel consultant, joining Carlson Wagonlit Travel (CWT) in 1985 as a branch and implant manager. He worked his way through account management, progressing to senior roles and managing a team of account managers in 2002. In 2005, Nigel joined the Executive Committee as Director of Account Management, and one year later he was appointed Director of Public Sector.   Nigel additionally took on the role of Industry Affairs in 2008, encompassing Supplier Management as well as CWT UK’s key representative on the GTMC and other industry forums, and in 2010, Nigel led the consolidation of CWT UK & Ireland’s corporate and public sector programme management teams.   In September 2012, Nigel was promoted to lead business development as well as continue his programme management responsibilities. The alignment of these two teams ensures even greater continuity for customers through the sales, implementation and contract delivery process.

Some companies with a consolidated multinational travel programme route bookings through cross-border TMC service centres. Discuss what the pros and cons are, and learn what you need to do right to make this operational option work for your business.

Speakers include:

Moderator: Karen Hutchings

Global Head of Travel Services & Procurement

Ernst & Young

Moderator: Karen Hutchings Global Head of Travel Services & Procurement

During more than 25 years as a travel management professional, Karen has proven her mettle in the travel industry. After working in global locations for several leading companies, she brings to Ernst & Young a deep knowledge and proficiency in leadership, negotiations, business and project management, technology solutions, business analytics, and stakeholder relationship development. In addition, Karen understands strategic trends in the major industries and is well-versed in procurement and its supporting tools, metrics and leading practices. In August 2012, Karen joined EY as Global Head of Travel Services, responsible for managing all travel spend for EY people. Her first major leadership role involved a travel management company request for proposal encompassing over 150 countries across three regions (November 2012). Karen was an established global travel leader before coming to EY. Recently, she led the travel team at American International Group (AIG), where she worked to globalize AIG’s travel program, resulting in 23 new airline contracts, 76 separate country implementations with the Travel Management Company, and a new Global Hotel Program. Her experience in the financial services industry includes working as a regional business travel manager, which preceded her move to a global role. These varied responsibilities provided Karen the opportunity to live and work in the United States and the Asia Pacific region, as well as her home region of Europe. Respected by her peers within the industry, Karen is regularly asked to speak at global travel conferences hosted by the Association of Corporate Travel Executives and the Global Business Travel Association. Her accolades include leading the 2008 Global Travel Team of the Year (Buying Business Travel magazine) as Merrill Lynch’s Global Head of Travel. The following year, the Corporate Travel Industry recognized her as a Face of Innovation for her ground-breaking work in the “follow-the-sun” service model and the global pricing desk project (adapted by all Merrill Lynch countries at the time). In preparation for her career in travel, Karen studied Bilingual Travel & Tourism at Thurrock Management Centre (UK). Travel is an important part of Karen’s personal life, as well. Currently based in London, she enjoys exploring new cities around the world. Beyond travel, Karen is a sports enthusiast, having completed 26(!) marathons.

A well-crafted policy is at the heart of any successful corporate travel programme. Learn how you can build a policy to control spend and steer business towards preferred suppliers, yet give travellers enough flexibility for their trip needs all at the same time.

Speakers include:

Moderator: Jo Greenfield

General Manager UK

EMEA, FCm Travel Solutions

Moderator: Jo Greenfield General Manager UK

Jo Greenfield, General Manager, FCm Travel Solutions UK   Jo Greenfield’s career with FCm Travel Solutions’ parent company Flight Centre Limited spans some 14 years having joined the group in 1999 as a retail travel consultant.  Rising through the company, Greenfield’s roles have included opening and managing various Flight Centre offices in London, as well as area and operations leadership positions for FCm . In October 2012 she was promoted to the role of FCm UK’s General Manager

Presented by American Express Meetings & Events

Speakers include:

Peter Manning

Head of UK Market

American Express Meetings & Events

Peter Manning Head of UK Market

Peter Manning is the Head of Meetings & Events in the UK. He provides overall leadership for the UK Meetings & Events business including sales, pricing, marketing and operations with an ultimate focus on delivering exceptional customer service. For the past 37 years American Express Meetings & Events has been providing corporate customers with a wide range of services from individual event management to full strategic programmes that focus on return on experience, cost savings, transparency and risk management. Peter joined American Express in 2000 as a Director in the Service Delivery Network. He joined the Meetings business in 2006 and has been instrumental in delivering significant growth to this business. Prior to joining American Express Peter was the Head of Operations for Lloyd’s of London. He has many years experience in strategic planning and organizational design, helping companies drive programmes for revenue improvement and cost reduction working in both the Insurance and Financial services industries.

Often when it comes to corporate travel expenses, various groups of people with differing priorities and objectives are involved in the process. Travel managers are concerned with ensuring compliance with travel expense policies whilst finance managers are concerned about the bottom line. Travelers just want to be paid what’s due to them. But, is compliance about policies or people?

When organizations understand that compliance is about people, processes and software working together, then behaviour is likely to be more closely aligned with travel expense policy.

In this session David Vine, Managing Director UK SMB at Concur, and Julian Munsey at Hillgate, will share their feedback and discuss how to harness the power of technology, process and people to drive policy and statutory compliance.

Check out our David’s latest blog post in that topic.

Presented by Concur

Speakers include:

Julian Munsey

Head of Strategic Business Development

Hillgate

Julian Munsey Head of Strategic Business Development

David Vine

Managing Director UK SMB

Concur

David Vine Managing Director UK SMB

David Vine is a Senior Director at Concur and has been passionate about providing the best service for clients, firmly believing it inspires loyalty and trust. With eleven years’ experience in the expense management industry he is well placed to comment. Until it was acquired by Concur in July 2011, David was the CEO of the successful UK-based company GlobalExpense, and is now working with Concur focusing on boosting the compliance features of Concur’s integrated travel and expense solution. In the context of a tough economic climate, helping clients recover VAT by ensuring they have the right data in place for calculation and HMRC compliance, will allow Concur’s clients across the UK to recoup much-needed cash otherwise lost to the taxman. Educating clients about where leakage occurs due to lost VAT is also central to David’s role.

• Economic background – all sectors need to be seen to be supporting cost savings
• Corporate and Public sector procurement team pressures to drive down ADR, offer competitive low cost alternatives
• The savings that can be made
• How budget hotels are rising to this challenge and meeting the demand
• Future of the budget hotel market and how it can cater for corporate business in the future

Presented by Travelodge Hotels

Speakers include:

Catriona Kempston

Sales and Marketing Director

Travelodge Hotels

Catriona Kempston Sales and Marketing Director

Catriona joined Travelodge in April 2012 from Europcar, where she was Marketing Director. During her time there, she was responsible for building a consumer marketing department following the merger with National and Alamo, and re-launching the brand on TV in 2011.  Prior to this role, Catriona worked at Premier Inn for three years, where she was Head of Brand Marketing. In this role she was responsible for the rebrand of Premier Travel Inn to Premier Inn and the launch of the Lenny Henry campaign. She has also worked for blue chip brands such as Vauxhall and Barclaycard and was the first winner of the CIM Women in Marketing Award for Female Marketer of the Year in 2010.   Catriona is part of Travelodge’s Executive Management Team, reporting to CEO, Grant Hearn. Catriona’s remit is to develop the brand and grow revenue through sales and marketing channels.

Andy Besent

Sales Director

Travelodge Hotels

Andy Besent Sales Director

Andy joined Travelodge in February 2011 from Thistle & Guoman Hotels, where he was Director of National Accounts. During his time there, he was responsible for managing the Key Account team and building the corporate transient and meeting business for both hotel brands. Prior to this role, Andy has worked in the Hospitality Industry for over 15 years in various Senior Sales roles. This included 5 years at Intercontinental Hotel Group where he was an EMEA Account Director responsible for selling the multi-brand corporate meeting and event proposition to key corporates and third party agents.

Accommodation remains arguably the biggest problem category for travel managers, with suppliers bullishly pushing up rates and a continuing struggle to make travellers follow policy. Find out how two of your peers tackle this most difficult of challenges.

Speakers include:

James Creswell

Travel Buyer - EMEA

Rolls-Royce

James Creswell Travel Buyer - EMEA

James Cresswell is Travel Buyer EMEA responsible for Travel Management and Procurement based in the UK, covering a spend of c.£85M pa. James has 18 years experience within Purchasing Indirect service’s and 10 years experience dedicated to Travel within Rolls-Royce . James has led the sourcing of recent Global Car rental & Global hotel programmes and is responsible for Ground Transportation, Airlines, On-line booking tool and TMC relationship within the UK. James is currently leading an initiative to provide a true global travel reporting solution for all levels of the organisation based on ‘behavioural’ compliance savings. James is based in Derby with his family and a competitive Ironman Triathlete.

Michael Hill

Travel Manager

Coca-Cola

Michael Hill Travel Manager

Moderator: Tom Stone

Managing Director

Sirius Travel Sourcing

Moderator: Tom Stone Managing Director

Tom Stone set up Sirius Travel Sourcing in 2003, having identified a strong need in the market for experienced, incisive travel sourcing consultancy. His experience prior to this consisted of procurement- led travel management with a number of blue chip organisations. Tom's experience during that time included multinational TMC consolidations, developing global airline programmes and managing major cost-reduction strategies while handling some of the world’s most demanding travellers. Sirius provides both outsourced travel management and project based consultancy. The team at Sirius have diverse experience gleaned from all areas of the business travel sector and are experienced in managing the full spectrum of travel management projects for organisations of all sizes. Through its global affiliation with the PTC network, Sirius works with other best in class consultants from across the globe to deliver local and multinational projects. Tom is a past chairman of the Institute of Travel & Meetings and has served on the executive board of governors of the Association of Corporate Travel Executives. Sirius Travel Sourcing www.sirius-ts.com

Telling travellers what to do is becoming harder and harder. Instead, travel managers need to convince them to do the right thing. But how? Two travel managers explain how they win employees over to their programme.

Speakers include:

Moderator: Suzanne Cockburn

Managing Director/CEO

Gray Dawes

Moderator: Suzanne Cockburn Managing Director/CEO

Philip Haxne

Head of Global Meeting & Travel

Sony Mobile Communications Europe

Philip Haxne Head of Global Meeting & Travel

Philip Haxne is the Global Meeting & Travel Manager for Sony Mobile communications, one of the world’s leading smart phone manufactures with the Xperia smart phone products. Based in Sweden he oversees the global travel process, supplier relationships, policies, conferences and also the virtual meetings programme for Sony Mobile.   Prior to joining Sony Mobile in 2011, Philip worked for IKEA as the global travel process owner and has nearly a decade’s experience working for CWT

Part of Amadeus' better connected insight programme, a diverse and experienced panel will explore and discuss key developments in traveller behaviour throughout the lifecycle of a journey. What role does emerging and tailored technology play in enabling mutually beneficial relationships between travel sellers and the traveller of tomorrow?

It’s much easier to get employees to follow the travel programme if you have a mandated travel policy – but many businesses’ corporate culture just doesn’t work that way. How can you get travellers to do the right thing even if they aren’t obliged to? Come prepared to share your challenges, solutions and experiences together with two questions you’d like your fellow buyers to answer.

Only 12 places available

If managed well, fulfilling green and duty of care obligations in your travel programme can actually reduce costs too. A leading travel sustainability expert talks you through how to hit all three strategic objectives at the same time, producing simultaneous wins for you, your travellers and the environment.

Speakers include:

Moderator: Bernard Harrop

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Project Icarus

Moderator: Bernard Harrop -

During this session Paul Stack, Managing Director, Cash Management Sales and Commercial Cards, Transaction Services UK, RBS will explain how those responsible for purchasing are facing unprecedented pressure from a number of directions to simultaneously reduce costs while also improving efficiency within Travel & Expense management.

 

The workshop will give examples of how RBS help clients to manage costs associated with Travel & Expense.

 

 

Presented by

Speakers include:

Paul Stack

Managing Director - Cash Management & Cards Origination

The Royal Bank of Scotland

Paul Stack Managing Director - Cash Management & Cards Origination

Post 10 years financial services experience in a number of organisations, Paul joined Lombard from GE Asset Finance in 1995 as an Account Executive. Between 1997 and 2004 he performed a number of leadership roles including, Head of Insurance, Head of Product and Head of Marketing. In 2004 Paul was appointed to the Core Corporate Bank as Head of Product & Channel Development and subsequently a member of the Corporate Banking Services Board. In 2006 he joined the Commercial Cards business as Head of Mid Corporates & Commercial. From  July 2009 to January 2010 Paul operated as Head of UK Corporate Sales (Global Commercial Cards). In this role Paul was responsible for the sales & relationship management of Major Corporates, UK & Multi-national payment requirements.

Travel management companies play a crucial role in supporting your travel programme but how do you find the one that’s right for you? We give you an essential beginner’s guide to choosing the best service at the best price.

Speakers include:

Moderator: Simone Buckley

Chief Executive Officer

ITM

Moderator: Simone Buckley Chief Executive Officer

Keynote Presentation

Amadeus will be an unveiling an in-depth survey of 400 corporate travellers from large organisations to identify their key travel preferences, aspirations and complaints.  This research will be shared with the travel buyer community to identify opportunities to improve the alignment between the needs of corporate travellers and the corporate travel policy of tomorrow.  We asked around 200 travel buyers if they felt that their company invests enough in garnering feedback from corporate travellers and over half said no. This is your opportunity to gain independent insight into what the travellers themselves say they want.

Speakers include:

Rob Sinclair-Barnes

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Rob Sinclair-Barnes -

Strategic Meetings Management is still the subject of much discussion but comparatively little action.  Getting from the theory to the practice is proving to be a challenge for many.  In this workshop we will cover the issues – from lack of data and stakeholder resistance to procedural complexities and questionable RoI – and provide you with the answers you need to move this from something perpetually on the ‘to do’ list to a process you can actually implement.

At a time when companies are in a constant process of evaluating people, processes and performance, perhaps the greatest thing you can do for both you and your company is to take the critical first step and this workshop will show you how.

Speakers include:

John Lauri

Management Consultant

Lauri Consultancy

John Lauri Management Consultant

With an academic background in business management and fluent in seven languages, John commenced his travel industry career in 1983, within the British Airways group in London. In the following years, he acquired extensive, global and local leadership expertise, managing teams across both national and global boundaries, whilst working within the various disciplines of the travel industry. Managing change & translating vision into organizational & corporate strategy, John’s experience in the Global Travel Industry and the Meetings & Events Sector spans 29 years, working for a variety of travel organizations in several countries, in Europe & the Middle East. As a key senior management leader, he played a pivotal role in developing the Rosenbluth International travel brand in EMEA, where he managed key business strategies, whilst based in the UK, Sweden and Middle East.   During 2010 / 2011, as the Managing Director EMEA for BCD M&I, John was responsible for the growth, regional direction & strategy of this SMM and Events organization in Europe & the Middle East. He is presently, providing consultancy services to the Travel Industry and the Meetings & Events Sector, advising on TMC corporate strategy and Strategic Meetings Management programs.

Jean Squires

Director Business Development EMEA

Lanyon Inc

Jean Squires Director Business Development EMEA

Jean has worked in the travel industry for over 25 years having graduated from Durham University with an Honours Degree in Modern History.  She began her career with British Midland working in the UK and Ireland and then moved to Hogg Robinson Travel where she worked in a number of disciplines before being instrumental in the creation of the Consulting Division.  As Head of Hotel Consulting she managed the sourcing, negotiation and delivery of numerous hotel programmes for clients as diverse as Ericsson, Astra Zeneca, MARS, Shell, KPMG, Deutsche Bank, HSBC, Rolls Royce plc and Barclays Bank plc and developed many of the processes and templates that are still in use.  She joined Hotelscene in 2008 and created their Consulting Plus division before moving to Lanyon in 2011 where her specialist skills and experience in this field continue to help clients achieve process improvements and overall cost savings through effective project management, strong negotiation and focused compliance management. Jean has written a number of white papers and delivered a number of Webinars on key elements of the sourcing process for both Transient and Meetings programmes, from how to get the best out of the available data, through to implementation and compliance management.  HRG selected Jean for sponsorship of her Masters in Business Administration which she achieved in 2000.

Travel is constantly changing and moving further and faster than ever before. The landscape is changing every day; technology is continually evolving; globalization is erasing borders; travellers are more knowledgeable and demanding; applications are increasingly mobile.  The future is being shaped by a dynamic new set of trends, ways of booking and tools that are changing how we book travel. Join this for an interactive session to discover how these trends are going to impact your travel programme  of tomorrow.

Presented by Travelport

Speakers include:

Lorraine Jacobs

VP Corporate Sales & Development

Travelport

Lorraine Jacobs VP Corporate Sales & Development

Round table discussion and presentation

How can you ‘mind the gap’ between the aspirations of corporate travellers and the policy compliance responsibilities of the corporate buyer? Experts will debate the findings of the Amadeus Corporate Traveller Survey 2013 and explore practical steps in addressing rogue behaviour as well as examining how travel policy will evolve for better alignment.  Gain insight into traveller needs and aspirations as well as how travel departments are tackling some of the recurrent issues. 

When it comes to putting together a preferred airline programme, there are far fewer independent carriers to choose from than was the case five years ago. How can buyers obtain good deals against this challenging background?

Speakers include:

Barry Rogers

Director

TCG Consulting

Barry Rogers Director

Barry is a Partner at TCG Consulting, and serves as Director of TCG’s Air Practice.  Barry has overall responsibility for the team that delivers air program solutions to TCG’s clients and oversees the development of SAM, TCG’s proprietary air program analytical system. Prior to joining TCG in 2003, Barry served as Senior Vice President and General Manager of air consulting services for a major TMC, vice president within the Global Travel Services business unit at EDS, and chief information officer for one of the first global TMCs. Barry received the Distinguished Fellow Award from ACTE, has served on the GBTA aviation committee for the past three years, and was a founder and served on the board of the Independent Travel Technology Association.  He studied mathematics and computer science at Antioch College, where he received his degree.

Many organisations book some of their travel through an online reservations tool, but the real work starts once you have chosen your technology provider. Learn how to implement a booking tool to maximise adoption and bring down processing and travel costs while keeping your travellers onside.

Speakers include:

Moderator: Clare Murphy

Director

Bouda

Moderator: Clare Murphy Director

During a successful career in the travel industry Clare has built a reputation as an expert specialising in sourcing strategic travel solutions. She spent 12 years at Travelport as Head of Customer Sales working with UK and Global Travel Management Companies to deliver leading edge technology for their corporate clients.   More recently she held the position of Commercial Director at Capita Business Travel where she led the Account Management team to deliver excellent customer service to their customer portfolios as well as being responsible for strategic product development.   Clare formed Bouda in response to a market requirement for independent travel category specialists with both buyer and supplier experience.  Since forming the company over three years ago, Bouda have supported corporations from a wide range of industries to operate and manage successful travel programs.   Bouda – Celtic for victorious, derived from Boadicea, Boudicca

Travel managers are often also called travel buyers but arguably it is even more important to be a seller of your managed programme within your company and win buy-in from important stakeholders ranging from travellers to senior management. Come prepared to share your challenges, solutions and experiences together with two questions you’d like your fellow buyers to answer.

Only 12 places available

If you are consolidating your travel programme multinationally, is it better to work with a single global TMC or with one per region or even one per country? Come and hear from travel managers who have gone down both the one-TMC and multiple-TMC routes.

Speakers include:

Rüdiger Bruss

Global Category Manager Travel & Mobility

Continental AG

Rüdiger Bruss Global Category Manager Travel & Mobility

Ruediger Bruss is the Global Category Manager for Travel & Mobility Services in the purchasing department of Continental AG, one of the largest tyre producers and automotive suppliers in the world. He is leading a worldwide team of purchasers and is responsible for global supplier management, definition of product group strategies, and alignment of purchasing policies with internal stakeholders. Prior to assuming responsibility for worldwide travel and fleet procurement in 2008, Ruediger worked in indirect materials, capital goods, and production material purchasing within Continental's automotive division.

Moderator: Ian Flint

Managing Director

Inform Logistics

Moderator: Ian Flint Managing Director

Ian Flint’s travel experience spans travel operations in the UK, USA and Australia, having in the past held senior positions with major travel and hotel companies.  Ian became an Independent Travel Management Consultant in 1989 and soon gained a ‘blue chip’ client portfolio globally.  In 2006, Ian was recognised by Business Travel World magazine as one of the most influential consultants in the UK.  Ian’s knowledge spans the latest strategic procurement techniques; change management and communication processes; category management expertise; and he is known for his understanding of business and market cultural issues globally. Inform Logistics offers clients a complete end to end projects management and analytical solution for travel and expense and has been involved in major global initiatives including card reviews . Ian also recognised some years ago that expenditure on Meetings, Incentives, Conferences & Events (MICE) was often unmanaged and has worked with major companies to maximise benefits in this area and to create an efficient plan of identifying expenditure and efficiencies moving forward.  Ian was Chair of MICE Europe for two years and has often been invited by major associations to be a guest speaker on the subject. Ian has been a consultant to various public sector organisations in the UK Government for over twn years, having worked as a consultant with the Office of Government Commerce (OGC) for ten years handling many sourcing projects including TMC, Government Air Program, Government Purchase Card  (GPC), Electronic Booking Interface Service (EBIS) and work for the, No.10, Cabinet Office, FCO and Ministry of Defence. Ian has also been involved in an inter-Government initiative between the Office of Government Commerce (OGC) and  the US Government (GSA). In 1997, Ian became a Certified Management Consultant (CMC), a Fellow of the Institute of Consulting (FIC and is also a Global Certified Management Consultant and a member of the International Council of Management Consulting Institutes. In 1998, Ian was elected a Fellow of the Institute of Sales & Marketing Management in recognition of his marketing achievements. In October 2010, Ian was awarded the coveted Travel Guru Award in Asia for his contribution to and knowledge of the Asian travel market.

Pascal Struyve

Global Travel, Fleet & Meeting Services Director

Ingersoll-Rand

Pascal Struyve Global Travel, Fleet & Meeting Services Director

Pascal joined Ingersoll-Rand in June 2008 after the acquisition of Trane where he held a similar position previously. Pascal is based at the EMEA HQ in Brussels Belgium   Pascal has an extensive travel management background in both corporate and travel environments. After 15 years in the travel industry on the supplier side Pascal joined in 2005 American Standard Companies as their EMEA Travel Manager. Within American Standard he became global director of travel and meeting services in 2007. American Standard went through a name change in 2007 and became Trane before it was acquired by Ingersoll-Rand in June 2008. Since 2008 he has the global responsibility for the Travel as well as Fleet, Meeting Services and Credit Card program.   Pascal serves on the Board of BATM (Belgium Association of Travel Management) and was the President of the Association from 2008 till the end of 2012.

Most of us have adopted mobile technology – including laptops, tablets and smartphones – as part of our everyday business life. However, due to prohibitive data roaming costs, many companies still restrict the use of mobile devices during international business trips.

Indeed, after hotels and airline/ground transport, internet connectivity is usually the third largest cost element for data intensive international business travellers. 

In this presentation we use case examples to introduce an innovative solution for keeping your company’s travellers connected and productive whilst abroad. And what’s best: without the data roaming bill!

Presented by Uros Limited

Speakers include:

Jyrki Halttunen

VP, Sales and Marketing

Uros Limited

Jyrki Halttunen VP, Sales and Marketing

Do you have many employees travelling on assignments? With the introduction of several laws including the Corporate Manslaughter and Homicide Act, it has highlighted the need for businesses to have the appropriate policies and risk assessments in place to effectively manage their staff whilst abroad.  If you think that your Duty of Care only extends to the UK, then you would be wrong.

Take part in this roundtable and find out whether you are doing everything you can to ensure your travellers stay healthy and safe whilst abroad.

Our experts will provide you with practical tips and best practice examples on how to mitigate medical and security risk. They will address:

• The importance of assessing risk - at a country, location and traveller profile level
• Preparing travellers and securing compliance
• Keeping in touch with travellers while they are away
• How to manage a small or major crisis: the practical steps you can take to support your travellers

Presented by International SOS Assistance UK Limited

Speakers include:

Teuta Biggs

Client Services, Information and Tracking

International SOS

Teuta Biggs Client Services, Information and Tracking

Teuta Biggs is the Regional Information and Tracking Manager for NEU, EMEA & CIS. Providing project management support to clients for their Travel Risk Management Solution in order to enable them to operate effective and cost-efficient systems, automated processes, high-quality data, first-class medical and security intelligence and ensure that they are compliant and have Visibility, Control and Peace of Mind Currently working in London, Teuta was educated in Albania, Italy and France. In this capacity she is responsible for: •    Leading the Service Delivery Managers Team that deploy Information & Tracking SaaS solutions including TravelTracker, TravelReady, Client Portals, eLearning and Mobile Application. •    Partner with the clients to review and drive service delivery planning to ensure high quality support service. Previous roles include Business Relationship Manager for one of the premier providers of business intelligence services to top tier investment banks. Responsibilities included: •    Assisting clients as part of the recruitment process to manage strategic and operational risks. •    Review and drive service delivery planning to ensure high quality support service She speaks fluent Albanian, French, Italian and English and is a keen cinephile.

Dr Jonathan O’Keeffe

Medical Director

International SOS

Dr Jonathan O’Keeffe Medical Director

Dr O’Keeffe is a General Practitioner with experience in primary care, emergency care and tropical diseases.  He qualified from the Royal College of Surgeons in Ireland in 1998 and worked in Great Ormond Street for 2 years as a Paediatric Fellow.   He worked in Uganda in for a government hospital on the border with DRC in 2003 and returned to the U.K to complete his membership of the Royal College of General Practitioners.   In 2008 he and his wife Sally joined International SOS as a Senior Medical Officers.  He was placed in our Hanoi Clinic to provide primary care and emergency services.  Recently he was appointed as Medical Director – Medical Services for the NEU region.   He speaks fluent French and English and is a keen cyclist.

Saul Shanagher

Training Manager

Travel Security Services - a joint venture between International SOS and Control Risks

Saul Shanagher Training Manager

Saul Shanagher is the Regional Travel Security Training Manager for EMEA & CIS within Travel Security Services, the Joint Venture between Control Risks and International SOS.  In this capacity he is responsible for the coordination, development and delivery of travel security awareness training sessions, as part of their overall crisis management plans.  Saul has conducted extensive training with Capgemini and has helped redesigned their training programme.  In addition he has conducted bespoke training for existing and new clients, including joint travel and medical training for some of them, such as the European Parliament. Prior to this, Saul was a Director for an event management company, looking after client’s meetings globally.  Prior to that he worked as a security consultant, including for Control Risks, through South Asia, the Middle East and Africa; responsibilities which included:       Assisting clients prepare and train their staff to work in hostile environments     Providing project management security support to allow clients to operate safely in dangerous or remote locations     Assisting governments and NGOs with stabilisation projects in post-conflict environments Prior to his security experience Saul’s training experience included leading jungle conservation expeditions for gap year personnel in South East Asia and Central America, which including training them upon arrival in their destination to live and operate safely and comfortably in this tough environment.  In his early career Saul was an infantry officer in the British Army.  In addition to routine and operational training conducted in this time he:     was a qualified jungle warfare training instructor     commanded an independent unit that provided training support for Army cadets, including running specialist cadres for them     was on exchange service with the Italian Brigade that first deployed to Bosnia Saul has a Bachelor of Engineering from Kings College London.

Controlling travel costs isn’t just about negotiating better deals with suppliers. There are arguably bigger savings to gain by persuading travellers to buy smarter – or even not to travel at all. Our panellists discuss how you can put demand and behaviour theory into money-saving practice.

Speakers include:

Kerrie Henshaw-Cox

Global Programme Manager

AstraZeneca Travel Service

Kerrie Henshaw-Cox Global Programme Manager

Moderator: Pascale Kools

Vice President Global Business Partnerships

VP American Express Global Business Travel

Moderator: Pascale Kools Vice President Global Business Partnerships

Pascale Kools is Vice President at American Express Business Travel, with responsibility for managing a portfolio of global clients.  In this role, Pascale leads all client relationship activities and directs leadership of the Global Client Management team to deliver on the company’s commitment to helping clients take their business further and maximise the return on their investment in travel.   Since joining American Express in 2004, Pascale has held various leadership positions in American Express Advisory Services and Global Client Management. Prior to joining American Express, Pascale held various global procurement roles at a large multinational Business Solutions company.   Pascale lives with her husband in the Netherlands.

Guy Snelgar

Director – EMEA

GetThere

Guy Snelgar Director – EMEA

Guy Snelgar is GetThere managing director in Europe, the Middle East and Africa (EMEA), overseeing the company’s sales, service and operations across the EMEA region. Snelgar joined GetThere as a sales director in 2008 and has played a crucial role in growing the company’s business throughout the challenging economic climate. He brings more than 20 years of online travel and technology experience to his new leadership post, having worked in a number of roles across the sector. Snelgar’s former employers include British Airways, Hilton Hotels International, Portman Travel and Galileo. Snelgar is based at Sabre’s EMEA headquarters office in London. He lives north of the city with his wife and two children. When not focusing on his family and the evolving business travel industry, Snelgar plays drums in an amateur rock band.

Claudia Unger

Director, Research & Intelligence

BCD Travel

Claudia Unger Director, Research & Intelligence

As director of research and intelligence at BCD Travel, Claudia works to produce actionable analysis based on sound research of travel behaviour and industry trends. She plays a leading role in the development of BCD Travel’s white papers, case studies and intelligence briefs.  Prior to joining BCD Travel, Claudia served as director of the Regent’s Business Forum, lecturing on event management and marketing at Regent’s College, London. She also helped develop the curriculum for Regent’s Travel & Tourism master’s degree program.

Taking a strategic grip on meetings buying is supposed to have been the next big thing for years, but many companies are still finding it hard to take the first steps towards this goal. What should those first steps be?

Speakers include:

Paul Hussey

Business Development Director

BSI

Paul Hussey Business Development Director

Paul works with meeting and events planners and procurement departments alike, to meet the creative needs of businesses whilst delivering savings and the highest level of value for their investment. An advocate of SMMPs since before they were commonly known as such, Paul has been working smartly with customers to maximise their budgets throughout the supply chain for more than 20 years.   Paul is keen to share his industry knowledge and expertise and is on the Board of Directors of Eventia.

Presented by Mystifly

Speakers include:

Rajeev Kumar

CEO & Managing Director

Mystifly

Rajeev Kumar CEO & Managing Director

The lines between leisure and business have already blurred, we’re now entering a new world of living where travellers use smart technology every day to make every trip better. Come and here Expedia Inc.’s insights from both the leisure and business space.

 Presented by Egencia

Speakers include:

Jeannette Liendo

Global Director of Marketing Communications

Egencia

Jeannette Liendo Global Director of Marketing Communications

It’s difficult knowing where to start with a meetings management programme. Gathering data and changing internal behaviour can be a long-winded process. So while you look to the long term, what are the low-hanging fruit you can pluck to start realising some instant gains for your work?

Speakers include:

Marcel Schouten

Events, Travel and Marketing & Communication Consultant

Marcel Schouten Event Management

Marcel Schouten Events, Travel and Marketing & Communication Consultant

Name                        Marcel Schouten Nationality                 Dutch Age                           49 Lives in                      Amsterdam Marital status             Living together with partner and 2 sons Education                  Hotelschool The Hague, International University of Hospitality Management   Work experience    1992-1995     The Efteling, pre opening & sales Efteling Hotel Kaatsheuvel       1995-1998     The Efteling, account manager Efteling Events   1999-2001     Glaxo Wellcome/ GlaxoSmithKline, Event Manager   2001-2009     Deloitte & Touche/ Deloitte, Corporate Sponsoring & Event Manager               2009-2010     Trip around the world with family   2010-present  Marcel Schouten Event Management, working as a consultant in the broad area of Events, Travel and Marketing & Communication   Hobbies        Travel, cooking, sports, reading

Whether its airlines, hotels or car hire, travel managers can negotiate substantial discounts for their business – but only if they are well-prepared. Find out what it takes to get the best bang for your buck next time you sit down with your travel suppliers.

Speakers include:

Nick Hurrell

Director

3SIXTY Global

Nick Hurrell Director

With over 30 years experience in Corporate Travel Management, Nick is well positioned to provide both strategic and detailed advice not only to corporate buyers but also to travel intermediaries and suppliers.   Nick spent many years with HRG (Hogg Robinson) as Director of Business Development, with Executive responsibility for National and Global account management teams, during which time he gained high levels of knowledge in change and project management, procurement and the core financial drivers of the corporate travel arena.   Nick also gained in-depth experience of the hotel and meetings segment during his time as a Board Director of accommodation specialist Hotelscene.   With experience of both large scale corporate and smaller entrepreneurial environments, he is well qualified to provide advice on sourcing solutions, technology integration, programme management and client relationships at a detailed level.   Nick is also well aware of the delicate balance between the strategic needs of a corporation and the reality in providing a workable solution for the traveller.

Choosing the right preferred airlines is becoming tougher than ever thanks to trends like supplier consolidation, growing low-cost options on business routes and the debate over spot buying versus negotiated discounts. Learn how to update your air buying strategies in this fast-evolving landscape.

Speakers include:

Moderator: Amon Cohen

Specialist Business Travel Writer

TravelWord

Moderator: Amon Cohen Specialist Business Travel Writer

Amon Cohen is a specialist business travel writer. He is contributing editor to Business Travel News, the US journal for travel managers, and writes for numerous other publications, including Supply Management, as well as penning a regular column for Buying Business Travel.   In addition to his journalism, Amon is a copywriter for many companies in the travel industry. His range of work for corporate clients includes white papers, customer newsletters and website copy.   Amon is also well known as a conference moderator. He has hosted (and planned) dozens of events for industry associations such as the Guild of Travel Management Companies, Association of Corporate Travel Executives, Institute of Travel & Meetings, and Global Business Travel Association; and he regularly facilitates client meetings for travel companies.   As well as all the above, Amon runs Travel Media Training, a business which provides specialised media training for travel professionals.

Toni Goth

Head of Global Travel Management

Allianz

Toni Goth Head of Global Travel Management

Barry Rogers

Director

TCG Consulting

Barry Rogers Director

Barry is a Partner at TCG Consulting, and serves as Director of TCG’s Air Practice.  Barry has overall responsibility for the team that delivers air program solutions to TCG’s clients and oversees the development of SAM, TCG’s proprietary air program analytical system. Prior to joining TCG in 2003, Barry served as Senior Vice President and General Manager of air consulting services for a major TMC, vice president within the Global Travel Services business unit at EDS, and chief information officer for one of the first global TMCs. Barry received the Distinguished Fellow Award from ACTE, has served on the GBTA aviation committee for the past three years, and was a founder and served on the board of the Independent Travel Technology Association.  He studied mathematics and computer science at Antioch College, where he received his degree.

Paul Simmons

Director, UK Market

easyJet

Paul Simmons Director, UK Market

Two travel managers reveal how they keep the number of trips made by their travellers under control, from pre-trip approval to offering virtual conferencing alternatives.

Speakers include:

Moderator: Rafael Gonzalez

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Radius Travel

Moderator: Rafael Gonzalez -

Ulrika Rosén

Global Supply Manager - Travel Management

Tetra Laval

Ulrika Rosén Global Supply Manager - Travel Management

Ulrika started with Tetra Laval in  2000.  The first 2 years mainly focused on local sourcing but since 2003 Ulrika has had global responsibility.  The main areas for sourcing and managing is the global hotel programme and car rental programme for the Tetra Laval Group. Ulrika was also responsible for managing travel agency contracts, developing training programme internally for change of travel behaviour and driving environmental evaluation/development of suppliers.   Ulrika's has previous experience in working with marketing and introducing ISO 14001 certification in 2 companies with a background in shipping (hospitality side) as a manager. Ulrika is a Member of the SBTA board (Swedish Business Travel Association).

Åsa Ward

Meeting and Travel Manager

Scania CV AB

Åsa Ward Meeting and Travel Manager

If you don’t read the small print, your TMC fees can end up much higher than you anticipated. Come and learn what to watch out for so you don’t end up with any nasty surprises.

Speakers include:

Moderator: Chris Reynolds

Director

3SIXTY Global

Moderator: Chris Reynolds Director

Chris, Senior Partner and co-owner of the specialist consultancy company 3SIXTY Global offers extensive experience in: Travel Programme optimisation Travel management company performance, tender, selection and implementation Travel procurement strategy and negotiation With over 20 years industry experience, Chris is well positioned to use his srong negotiation skills, analytical approach and demonstrable skills in procuring business travel services to assist other corporate buyers. His client portfolio includes major Banking, Technology, Insurance, Manufacturing, Retail and Public Sector. Chris spent 5 successful years as Travel Manager for Siemens where he had responsibility for supplier selection and management, negotiation and customer relations. Chris is a member of the Chartered Institute of Purchase & Supply and was a former Board Director of the Institute of Travel and Meetings.

There are all sorts of ways to persuade travellers to make the right travel booking decisions, from advance purchase to choosing the best price available to not travelling at all. Learn from first-hand experience what communication techniques top travel managers are using not only to optimise their spend but also to win buy-in from important stakeholders from travellers to senior management.

Speakers include:

Susan Baig

Employee Engagement Manager, MS Travel

Microsoft Global Procurement Group

Susan Baig Employee Engagement Manager, MS Travel

Moderator: Paul Revel

Editor

Buying Business Travel

Moderator: Paul Revel Editor

We all know that it’s difficult to manage a multinational travel programme when you’re operating in countries that don’t always play by the same rules. The question is how to meet the local traveler’s needs AND implement a solution that ensures global visibility on budget and spends. You may wonder how to choose between using one overarching travel management system or a combination of local solutions.

In this session, Eoin Landers, Senior Manager Business Development at Concur, will be sharing his experience and discuss how other global travel managers like you have succeeded in that and what options are available to you.

Check out Eoin’s latest blog post on that topic.

Presented by Concur

Speakers include:

Eoin Landers

Senior Manager Business Development

Concur

Eoin Landers Senior Manager Business Development

Eoin Landers joined Concur Technologies in 2010. In his role as Senior Manager, Business Development, Eoin leads the Travel team in EMEA and is responsible for all travel partners in the region. His objective is to increase the operational profit for partners and Concur by aligning working relationships, procedures and product roadmaps.   With more than 15 years’ experience in the travel industry, Eoin has worked for companies such as BCD Travel, Amadeus, and US Airways where he gained a reputation for solving important business issues through the use of dynamic and intelligent processes optimization.

Engage travellers and enhance loyalty by providing “on the road” support tools. Complement your services, improve commodity and integrate your offer inside the corporate environment.

Mobility and integration are the major key words. Are you prepared to support the globetrotter through your mobile apps?

Presented by Viatechla

Speakers include:

Pedro Seabra

Founder and CEO of Viatecla (Portugal)

Viatechla

Pedro Seabra Founder and CEO of Viatecla (Portugal)

Networking and Discovery Forum

What are the essentials of getting a travel programme right – and wrong? Come prepared to share your top three must-do’s and ask your fellow buyers if they have some answers to your three challenges.

Only 12 places available

Consolidating across borders brings many benefits, but also many headaches. Learn from buyers how they met the operational and cultural challenges that came their way in their quest for change.

Speakers include:

Sarah Makings

European Category Manager, Procurement

KPMG

Sarah Makings European Category Manager, Procurement

Moderator: John Melchior

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Travel Group Consulting

Moderator: John Melchior -

Most of us have adopted mobile technology – including laptops, tablets and smartphones – as part of our everyday business life. However, due to prohibitive data roaming costs, many companies still restrict the use of mobile devices during international business trips.

Indeed, after hotels and airline/ground transport, internet connectivity is usually the third largest cost element for data intensive international business travellers. 

In this presentation we use case examples to introduce an innovative solution for keeping your company’s travellers connected and productive whilst abroad. And what’s best: without the data roaming bill!

Presented by Uros Limited

Speakers include:

Jyrki Halttunen

VP, Sales and Marketing

Uros Limited

Jyrki Halttunen VP, Sales and Marketing

Travel managers are beginning to embrace the new technologies to improve traveller knowledge and their own information gathering. How do you go about absorbing mobile and social media into your travel programme, what are the opportunities and what are the pitfalls?

Speakers include:

Mark Frary

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Business Travel Wire

Mark Frary -

Designing an RFP to make sure you choose the right travel supplier or intermediary at the right price is no easy task. Two travel managers talk us through how they put their tender together, from conception to inception.

Speakers include:

Moderator: Karen McKenna

Director

Callisto Limited

Moderator: Karen McKenna Director

Mark Payne

Travel Manager

Santander Global Facilities, UK

Mark Payne Travel Manager

Allison Webb

Procurement Category Manager

Centrica

Allison Webb Procurement Category Manager

Allison joined British Gas as the Procurement Travel Category Manager in May 2011, however it quickly turned into managing the category on a group wide basis for Centrica and she is now responsible for an annual travel & meetings spend in excess of £40M across the group.   During the short time she’s been managing the travel category she has completed a UK wide transient hotel tender and Centrica now have 85% compliance to their preferred UK hotel programme. Centrica’s first Airline tender and a consolidation of the travel programme to one TMC across all their operating businesses globally.   Before joining British Gas she spent 5 years at O2 managing firstly Travel procurement which then expanded to other areas of procurement, including meetings and event management.   She spent 6 years at Dell and was there EMEA travel manager from 2000-2003 responsible for the travel programme across 19 countries.   She joined Dell after spending 10 very happy years with United Airlines managing agency and corporate customers in their UK sales dept.   She is extremely passionate about the travel industry and loves her job.

Are you getting the most out of your OBT strategy? Do you have the right tool and the right policies, and should you go for direct contracts or a TMC reseller agreement? And what about international consolidation? A leading consultant guides you through the review and decision-making process.

Speakers include:

Carol Randall

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Areka Consulting

Carol Randall -

Maverick travel – employees booking outside policy – is a hot topic right now. But is it really happening, and, if it is, is that a good or a bad thing? Should you be getting tougher on policy compliance, or loosening up? Listen to industry experts debate this most contentious of issues.

Speakers include:

Cindy Allen

CEO

GDSX

Cindy Allen CEO

Margaret Birse

Global Travel Director

Serco

Margaret Birse Global Travel Director

Moderator: Simone Buckley

Chief Executive Officer

ITM

Moderator: Simone Buckley Chief Executive Officer

Dean Forbes

Chief Executive Offer

KDS

Dean Forbes Chief Executive Offer

Jennifer Steinke

Director, Corporate Travel, Meetings & Expense

US Foods

Jennifer Steinke Director, Corporate Travel, Meetings & Expense

Networking and Discovery Forum

What are the essentials of getting a travel programme right – and wrong? Come prepared to share your top three must-do’s and ask your fellow buyers if they have some answers to your three challenges.

Only 12 places available

Speakers include:

Mark Douglas

Sales Director

HRS

Mark Douglas Sales Director

Mark Douglas was appointed Director Sales for HRS in September 2011, leading the Sales and Account Management teams in the UK. In this role, Mark is responsible for the acquisition and retention of Corporate clients through the provision of hotel booking solutions for business travellers.   Prior to this, Mark joined American Express in November 1998 and held positions within their Business Travel team from 2000, most recently as Vice President, and leading the UK Business Travel Sales team since March 2007.   Before American Express, Mark worked at the UK Post Office, rising to Director, Head of Financial Services, responsible for Sales, Account Management and Product Development.   Mark holds a BA in Economics from Liverpool University.   He lives in London with his wife, and has a son and a daughter.

Good travel management isn’t just about finding the best price. Corporate social responsibility issues are increasingly important too, including looking after employees’ safety and security on the move and, for many companies, reducing your travel-related environmental impact. Come and listen to expert advice on how to manage the three Ss for your travel programme.

Speakers include:

Paul Broughton

Sales Director

EMEA, Chambers Travel Management

Paul Broughton Sales Director

Paul heads the 7-strong Sales team at Chambers and he is responsible for the acquisition of new clients and growth of the organisation across EMEA. He has been at Chambers since 2008 and was previously the Commercial Director. Prior to Chambers, Paul was Head of Client Management at HRG UK, responsible for client retention and the development of their UK-based Business Management team. Prior to HRG, Paul was Head of Business Development at the RAC and, previously, Head of Corporate Sales at Avis then Europcar UK where he created incremental revenue streams.  He began his career in the airline sector.