10.00-10.45: Opening Keynote Address

The New World Order of business travel - assessing the impact of new economic structures, traveller preferences and emerging technologies for the business travel industry
• How will shifting economic strengths in Europe effect the business traveller? Will new business destinations entail a need for new travel policies and programmes?
• Will economic recovery entail a need to revise existing travel programmes both in Europe and further afield?
• Air VS ground transport – what does the future hold?
• Negotiations and procurement – what effect will the upturn have on the future relationship between buyers and suppliers?
• How can the industry respond to the upturn to harness the potential for growth and innovation?

John Willman Former UK Business Editor Financial Times

12.00-12.45: Industry Round Table Discussion
Cost-Cutting VS Carbon Cutting - assessing the practical and economic considerations for making greener travel choices
• To what extent can the business travel industry afford to be socially responsible in the current economic climate?
• Assessing how cost cutting is effecting traveller behaviour and the effect this is having on the utilisation of  more untraditional transport options
• What can the industry do to make, less expensive forms of business transport more green?
• A European framework for ensuring greener transport options
• Has the recent cost-cutting climate prevented travel managers from making green travel choices? What are companies doing to address this?
Niclas Svenningsen, Head, Sustainable United Nations (SUN) United Nations Environment Programme 
Jon Green Consultant JMP
Jenny Southan, Senior Features Writer, Business Traveller
Sarah Makings, European Category Manager, Procurement, KPMG
Chair: Gordon Samet, Director, Enterprise Purchasing

14.15-15.00: Industry Round Table Discussion
Unlocking Savings in Unmanaged Direct Travel Costs
• Managing traditionally unmanaged travel costs – where, what and how can you quantify them?
• Using total cost of trip metrics to identify potential savings
• Identifying potential management and reporting tools – does one size fit all?
• Creating a programme to help manage different categories of unmanaged spend – the pros and the cons
Jon West, Director, HRS
Jean Squires Director Business Development EMEA – Lanyon
Chris Pouney, Owner and Consultant, Severnside Consulting
Chair: Robert Daykin Co-Founder & Managing Director Corporate Travel Partners

16.15-17.00: Closing Panel Debate
Socialising Travel Management – how will social media impact the future of travel management
• How can social networking be used as a tool to source preferred vendors and traveller services?
• Can social networking be used to unlock more competitive rates and services?
• What impact will the array of new traveller-friendly tools have on the corporate business traveller?
• What is the corporate travel industry doing to keep pace with the latest consumer technologies in general (i.e. local, mobile and social networking)
• Assessing the real effect of  social networking on procurement policies and practices
• Assessing the potential impact on managed business travel
• Compliance – where does it fit in?
Matt Beck, Regional Director, Reardon Commerce
Allison Finnegan, Director, Global Marketing Services & Events, American Express Business Travel

David Snell CMO Quickmobile
Chair: Charlie Osmond, Managing Director, FreshNetworks

Day 2: 9th February

10.00-10.45: The Computer Says No – what’s wrong with business travel!
• Spotlighting business traveller gripes
•What should the industry be doing to help our ultimate customers (registered traveller programmes, first class standards, adult-only travel etc)
• Bridging the gap between industry stakeholder expectations and constraints (from traveller to buyer to TMC to supplier)
Speaker: Nick Hurrell, Partner, 3SixtyGlobal
Tony McGetrick, Director of Sales & Marketing, UK & IE, BCD Travel
Andrew Main Wilson, COO , The Institute of Directors
Moderator: Paul Tilstone, Chief Executive, Institute of Travel & Meetings

12.00-12.45: Industry Round Table Discussion
TMCs – assessing the pros and cons of using a ‘one-stop-shop’ approach to booking business travel
• Assessing the Effects that Commissions, Overrides and Marketing Agreements Have on Transparency in TMC-Client Relationships
• The commission payment mechanism VS the new "merchant model" – what’s the difference?
• TMC price comparison – what you should be looking for and understanding the pros and cons of transaction fee versus management fee
• What are TMCs doing to ensure cost-effective accommodation and conference bookings, How does this compare to HBA service offerings?
• TMC VS HBA for cheaper and more efficient delivery of hotel and accommodation services?
• and the third way.
The third world - how TMCs and HBAs are working collaboratively to provide seamless solutions and give buyers the best of both worlds
Trevor Elswood Group Managing Director BSI
Christophe Peymirat Vice President Global Marketing Egencia
Chris Thelen, CEO, Chambers Travel
Chair: Simone Buckley Director of Travel Programme Optimisation and co-founder Bouda

14.15-15.00: Industry Round Table Discussion
Overcoming the Challenges of Managing Unbundled Fees
• What is the industry doing to aid the management process  (i.e. how are expense management companies, GDSs, TMCs and airlines helping to shape more transparent policy and procurement practices)
• Future trends and benchmarking tools
• How are travel managers and TMCs responding to the airlines withholding highly-valued ‘rebundled’ services from established TMC and corporate workflows?
• What are airlines and Global Distribution Service providers doing to ensure that systems provide accurate comparative fare data?
• Assessing the impact that APD is having on the airline industry
Paul Tilstone, CEO, ITM
Hamish Broom, Director Airline Distribution EMEA,  Sabre 
Tony Berry, Director for Industry and Air Fare Distribution, HRG
Chair: Peter Dunkin, Aviation Advisor & Executive Coach, Executive Communications

16.15-17.00: Industry Round Table Discussion
Controlling Business Travel Costs in the Aftermath of an Economic Downturn - from no spend to smarter spend!
• What steps can travel mangers take to help alleviate spending pressures?
• Will economic buoyancy be paralleled by a revision in current travel programmes – possible scenarios and constraints to change
• Will new travel alternatives adopted during the downturn evolve, disappear or co-exist with post-downturn travel programmes and traveller preferences?
• What effect will the global economic complexion have on business travel destinations and future spending constraints and pressures?

Nicola Lomas, Travel Buyer, Omnicom
Matthew Griffin, Head of Business Services, DWP
David Rousham, Representative, Star Alliance and Head of Sales, BMI
Chair: Richard Eades, Managing Director, Inkerman Associates
David Snell, CMO, Quick Mobile

Masterclass Sessions - Room One

11.00-12.00: Become a Meeting Planning Hero!
• Using a meeting planning and evaluation tool to measure the impact and effectiveness of meetings and events
• ROI Methodology – the five levels of measurement
• How the purpose of meetings and events is to change people's behaviour

Peter Haigh, Consultant, Hamilton Haigh Associates

13.00-14.00: Procurement
• Winning Procurement Methods and Practices
• Delving beyond the standard blueprint for negotiated deals to identify alternative buying methods – hedging, up-front allocations and collaborative buying
• What can business travel buyers learn from procurement practices and methods in other industries?
Jeremy Broadgate, Director, Burley Street Limited

15.15-16.15:  Traveller Safety
Taking Control of your Business Traveller’s Safety and Security
• Reconciling Travel/Security objectives with Traveller needs
• Holistic security management – pre-trip intelligence gathering, traveller tracking, security training and emergency response
• Strategies for identifying and mitigating risk in an increasingly volatile travel environment
• Ensuring co-operation and collaboration of internal stakeholders… inside and outside the boardroom
• Empowering travel directors and security managers with the data and tools they need to ensure traveller safety
• Leveraging multiple channels to communicate with travellers
• Scenario planning – a look at potential risks and possible solutions
• Simplifying security in your travel programme to meet duty of care obligations

Mark Hide, Managing Director, Planet Wise

Masterclass Sessions- Room Two

11.00-12.00: SBTs
Self Booking Tools – latest developments and practices
• Is an SBT right for you - what functionality should companies be looking for, and reconciling need with expectations
• Buying SBTs – what to look for
• The latest developments in content and functionality
• How are self-booking tools are working harder to improve compliance
• Latest developments, recent successes and failures
Clare Murphy, Co-Founder, Bouda

13.00-14.00: Green Issues
Measuring the Costs and Results of your Green Travel Policy
• The latest tools available to help measure and track your carbon footprint
• Using data to align sustainability and cost control
• Lessons to learn
Jon Green, Consultant, JMP Consultants

15.15-16.15: RFPs
RFPs – assessing benefits and potential pitfalls
• To RFP or not?
• RFP internal sponsors
• How should an RFP process look?
• Are you asking the right questions?
• Are you talking to the right people?
• RFP local/regional/global?
• Communication
Huub Smeets, Managing Partner, Partnership Travel Consulting

Masterclass Sessions- Room One

11.00-12.00:Travel Manager 2011 – adopting a holistic approach to managing travel spend
• Getting to grips with the new portfolio of responsibilities being assumed by the travel manager
• What role is the travel buyer increasingly playing to help ensure best practice travel management and ensuring best practice
• Overcoming the challenges of managing indirect travel spend
- optimising fleet management strategies
- overcoming the difficulties of managing corporate housing
• How are travel alternatives impacting policy implementation and standardisation?
• Mobility management – integrating fleet, travel and technology
Robert Daykin, Director, Corporate Travel Partners

13.00-14.00: Loyalty Programmes
Extracting Value from your Loyalty Programmes
• Making your loyalty programme work for your business travellers as well as your business
• Ancillary fees beware – practical tools and tips
• Tools for assessing the ongoing benefits of loyalty programmes

Graeme Payne, Independent Travel, Consultant

15.15-1615: Business Travel as a Competitive Advantage – maximising ROI

Mark Douglas,  Head of UK & Ireland Sales American Express/Global Business Travel EMEA - American Express Business Travel

Christa Degnan Manning, Director, eXpert Insights & Research, Advisory Services - American Express Business Travel

Masterclass Sessions- Room Two

11.00-12.00: Hotel Programmes
Maximising the Cost Effectiveness of your Hotel Programmes Post-Downturn
• How will the economic upturn impact price changes?
• What can travel buyers do prepare for new agreement structures, negotiation and procurement strategies
• How can corporate travel managers obtain greater leverage from their hotel programmes to gain greater value and savings
Peter Haigh, Consultant, Hamilton Haigh Associates

13.00-14.00: Data Sourcing and Management
Using Data to Optimise Global Reporting and Empower Decision-Making
• Data sourcing – what do you need, where can it be sourced?
• How hard is it for travel buyers to source data to quantify total cost of trip?
• Multiple data sources VS consolidation - the pros and the cons
• What can travel program data really tell you and how can you leverage this information in your global travel program
• Automating, consuming and interpreting and manipulating data to
inform corporate strategy and policy
• Future models and ways that suppliers can help to overcome ambiguity in price comparisons
Susan Lancaster, Director of International Business Group, HRG
Claire Stephens, Head of Client Management, HRG

15.15-16.15:  Compliance
Policies and Strategies to Optimise Global Travel Management and Drive Down Costs
• How total trip cost, project cost and days-in-country reports can streamline traveller compliance and the accuracy of expense reporting
• What role has end-to end played in helping to drive compliance and give travel mangers more control over travel spend?
• Reconciling  travel compliance and local legal regulations
Robert Daykin, Director, Corporate Travel Partners

Case Study Sessions- Day 1

11.00-12.00: Procurement
Maximising New Negotiation Power in an Economic Upturn

• How will the changing economic climate impact future travel policies and negotiation strategies?
• Tracking and measuring potential savings in a climate of shifting supply and demand
• Lessons to learn

Margaret Birse, Director, Global Travel Services Serco

Supplier Relationships: Finding Room for Negotiation

• Understand how to use data to strengthen negotiations • Be able to identify other to find value, such as waived fees, upgrades and status matches • Understand how compliance and policy enforcement can enhance vendor agreements and negotiating opportunities • Understand key trends/issues that will shape the negotiation landscape in 2011

Germain Huber, Senior Director, Supplier Relations Europe, Egencia

Zillah Dyason, Administration Manager, Russell Investments Ltd

13.00-14.00: Compliance
Harnessing Technology to Maximise Compliance and Reduce Travel Costs
Marijke Poppink, Travel Manager, Reed Elsevier & Winner of "The Best use of Technology in a Travel Programme", European Travel Buyer’s Awards

Improving Compliance in Hotel Spend to Maximise Travel Programme Savings and Improve ROI
Jean Squires, Director Business Development, EMEA Lanyon Inc

15:15-15:45
Strategic Meetings Management Programs – Approaches for Success

• Overview of SMM
• Key elements of SMM programs and why they are important
• Integrating SMM into the organization 

Mathieu Bidamant Director, EMEA Strategic Account Management, American Express Meetings & Events

15.45-16.15 SMMPS
• Developing a Framework for Implementing an SMMP
• M&E policy development & communication
• Utilisation of internal and external meeting space
Sam Welch, Head of Account Management, BSI
Danielle Bartlett, Buying Manager - Group Travel, Tesco

Case Study Sessions- Day 2

11.00-12.00: Self-Booking Tools
Self Booking Tools – are they right for you?
• Understanding the range of tools available
• Understanding the4 relationship between your travel programme and the kinds of tools that could benefit your unique business needs
• Case study examples
Chris Reynolds, Founder, 3SIXTY

Integrating SBTs with Expense Management – the pros and the cons
• Overcoming the hurdles of implementing an end-to end expense management system
• Using integration as a route to achieve greater cost savings and maximise compliance
• Has end-to-end delivered – assessing failures and successes
Matt Bray, Business Development Manager, Concur
Stuart Bartholomew, European Travel Manager, ITW

13.00-14.00: Meetings Management
Optimising Savings, Controlling Costs and Improving Costs in Meetings and Events
• Leveraging the latest strategies and tools to help control M&E costs
• How has increased pressure to control costs changed M&E strategies?
• Towards company – wide cost control – understanding potential benefits and limitations
Gareth Crowder, Head of Procurement, Zibrant

15.15: 16:15: Considerations for corporate travel policies and procedures for international meetings and events
Matthew Judge, Managing Director, The Anvil Group

Why do Travel Policies fail?
Jonny Shingles, UK Managing Director, Egencia UK