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26-27 February 2020, Olympia London

2019 Conference Programme

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2019 Conference Programme

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13:30
  1. 240 mins
    • This collaborative, informative and enlightening half day work-shop will challenge your traditional thinking, help you unblock current challenges and take your meetings programmes to a whol ...

13:45
  1. 75 mins
    • Information Technology
    Underpinning your travel programme with monolithic, one-size-fits-all, end-to-end technology is so last-century! Today, you need to plug, play and integrate traveller and management tools from a wide ...
15:15
  1. 60 mins
    • My Career
    • Organisation & Team
    Experienced travel managers are increasingly drafting fresh strategies for their travel programmes, whether it’s to meet the demands of senior management or give themselves a masterplan for the years ...
  2. 60 mins
    • Traveller Management
    Getting stakeholders to follow your company travel programme requires very different approaches in Dubai, Dublin or Durban. What are the cultural nuances a travel manager has to understand across the ...
  3. 60 mins
    • Accommodation
    Negotiated deals, dynamic rates, chainwide rates, OTA rates ... finding the right blend of rate types and sources for your hotel programme is becoming harder and harder. How do you figure out the righ ...
16:30
  1. 60 mins
    • Traveller Management
    The success of your travel programme is all about communicating compelling, behaviour-changing messages to your different kinds of 'customer'. And now new digital technologies are making both talking ...
  2. 60 mins
    • Air & Ground Transport
    Are you getting the most out of your airline deals? Are you putting together the right combinations of suppliers to map ideally with your travel patterns? And are you agreeing to the right discounts i ...
  3. 60 mins
    • Payment & Service Providers
    • TMCs
    Whether it’s your TMC, booking tool or expense provider, moving from one vendor to another can often be a stressful experience. What are the smart moves that you can you make to ensure the smoothest p ...
10:00
  1. 60 mins
    • New Trends & Innovations
    • Risk Management
    Brexit, Trump, trade wars, oil price, Russia, China ... there’s no shortage of major trends on the world stage with the potential to disrupt corporate travel wherever you are based. Learn how the ...
  2. 60 mins
    • Meetings
    Companies could save so much more if only meetings organisers took more intelligent buying decisions. How can you work more consultatively with your bookers on cost-reducing measures like smarter book ...
  3. 60 mins
    • Information Technology
    • New Trends & Innovations
    The future has arrived in corporate travel – but taking some of your processes robotic isn’t nearly as hard or scary as it sounds. Learn how simple tools will make your programme more efficient and ef ...
  4. 30 mins

    Nowadays, people travelling for leisure or business demand a seamless experience when planning and paying for their trips. Therefore, multimodal door-to-door travel planning based on personal prefe ...

  5. 60 mins
    • Accommodation
    • Air & Ground Transport
    • Data
    • Information Technology
    • Payment & Service Providers
    • Risk Management
    • TMCs
    • Traveller Management
    Getting a travel programme off the ground or reinventing the current one? Join this session for a quick-start guide to the key facets of managed travel: from safety, policy, performance, risk and more ...
  6. 60 mins
    • Air & Ground Transport
    • Traveller Management

    Recent studies have shown that companies are spending 7-12% of their travel expenses on ground transport. While air and hotel programmes appear to be well under control, ground transportation as a ...

  7. 60 mins
    • Accommodation
    • Information Technology
    Rate sourcing for the Business Transient Hotel Rate programme is still a key project for many Travel Managers but the process has not evolved as fast as the industry it is intended to serve. Increasin ...
11:00
  1. 30 mins
    • Air & Ground Transport
    • Risk Management
    Ground travel is the last thing to gain any attention in our travel programmes. While we want to have control, visibility, and spend management, it hasn’t been a priority to source a solution. Many tr ...
  2. 30 mins
    • Risk Management
    • Traveller Management
    Off-piste, off-channel bookings, leakage, non-TMC, supplier-direct… whatever you call it, the trend in employees booking away from their TMC isn’t slowing down. Why are off-channel bookings such a con ...
11:30
  1. 60 mins
    • Air & Ground Transport
    With safety, savings and service being the main concerns for travel buyers, it can be surprising to find taxi travel often left off the agenda within corporate travel policies. As the traditional expe ...
  2. 60 mins
    • Data
    • My Career
    • Organisation & Team
    Whether it’s winning buy-in for your investment shopping list, or preventing unwanted tech choices being imposed from above, travel managers need to make themselves heard at the top level of their org ...
  3. 60 mins
    • Accommodation
    • Air & Ground Transport
    • New Trends & Innovations
    • Payment & Service Providers
    • TMCs
    Mergers and takeovers have removed some powerful competitors from the board in the airline, hotel and TMC worlds. How can buyers turn a potential threat into a purchasing opportunity?
  4. 60 mins
    • Accommodation
    • Air & Ground Transport
    • Data
    • New Trends & Innovations
    • Traveller Management
    Predictive analytics is tipped to sharpen pretty much every aspect of the way companies manage their travel, from supplier negotiations to steering traveller behaviour to keep employees safe on the ro ...
  5. 60 mins
    • Traveller Management
    In the spirit of ‘essentialism’, what are the fundamentals when it comes to running a successful multi-country travel programme from a Travel Management and Procurement perspective?
  6. 60 mins
    • New Trends & Innovations
    • Traveller Management
    The rise of the sharing economy, the growth of bleisure and how companies can balance the compliance with the traveller experience are just some of the hot topics shaping business travel today and in ...
12:00
  1. 60 mins
    • Accommodation
    • Air & Ground Transport
    • Data
    • Information Technology
    • Meetings
    • My Career
    • New Trends & Innovations
    • Organisation & Team
    • Payment & Service Providers
    • Risk Management
    • TMCs
    • Traveller Management
    Disrupt Launchpad & Awards at Business Travel Show looks to discover innovative products and solutions in the industry and bolster start-ups along the way. This feature makes it possible for new v ...
13:00
  1. 60 mins
    • Data
    Comparing your own travel programme with what your peers are doing is vital to understanding where you need to make improvements. But where do you go to get your benchmarks, what should you be measuri ...
  2. 60 mins
    • Data
    • Payment & Service Providers
    • TMCs
    How can you provide an easy way for your travellers to pay for their trip while maintaining all-important control and generating the best possible data? With more options than ever to choose from toda ...
  3. 60 mins
    • Traveller Management
    We know business travel puts our physical health under pressure by disrupting sleep patterns, affecting our diet and battling jet lag, but what about our minds? High-pressure environments coupled with ...
  4. 60 mins
    • Data
    • New Trends & Innovations
    • Risk Management
    Now the General Data Protection Regulation has been in force for nearly a year, how has it changed strategies for managing travellers’ data privacy? Learn how to check you are doing the right thing, w ...
  5. 60 mins
    With airlines and hotels continuing to segment their offerings with more products and sophistication - looking to attract the largest customer base possible at the highest price points - travel manage ...
  6. 60 mins
    • Accommodation
    • New Trends & Innovations
    Buyers and suppliers alike hate the yearly grind of rate negotiations – surely it’s time for a rethink. Our experts will debate how to mix new technologies, pricing methods and supplier engagement tec ...
  7. 60 mins
    • Accommodation
    • Air & Ground Transport
    • Information Technology
    • My Career
    • New Trends & Innovations
    • Organisation & Team
    • Payment & Service Providers
    • Risk Management
    • TMCs
    • Traveller Management
    China and India are becoming hugely important elements of multinational corporations’ global travel programmes. But managing travel in these two vast, fast-changing markets doesn’t work the same way a ...
13:30
  1. 30 mins
    The future of AI and machine learning is here, and can solve a growing dilemma for corporations.  Of the 225 billion shops for business travel in 2018, many were made outside of corporate booking ...
14:30
  1. 60 mins
    • Air & Ground Transport
    • Information Technology
    • New Trends & Innovations
    Airlines have been making much noise recently about switching to selling through New Distribution Capability channels – but buyers are still undecided on the big questions. Is it making air travel dea ...
  2. 60 mins
    • Accommodation
    • Meetings
    More and more people who manage travel are having meetings added to their portfolio too. But can processes, policies and suppliers for the two categories be merged, or do they have to stay very separa ...
  3. 60 mins
    • New Trends & Innovations
    • Risk Management
    • TMCs
    • Traveller Management
    With Brexit on the horizon, no one really knows what the future holds. But whatever the outcome, your employees will still need to travel both locally and globally. And of course, duty of care should ...
  4. 60 mins
    • New Trends & Innovations
    • Payment & Service Providers
    • Traveller Management
    The millennial workforce is no stranger to travelling, and is certainly not afraid of new disruptive technologies. The Business Travel community is now seeing the entrance of these millennials into th ...
  5. 60 mins
    • Accommodation
    • Air & Ground Transport
    The format couldn’t be simpler – or more revealing! Two travel managers interview each other about every aspect of working with their most important suppliers – from vendor negotiations to getting tra ...
  6. 60 mins
    • Payment & Service Providers
    • TMCs
    TMCs and hotel booking agencies streamline the booking process and help you gain control and visibility of your entire travel spend. But with hundreds of service providers to choose from, how do you f ...
  7. 60 mins
    • Traveller Management
    A growing number of service providers say they are helping clients incentivise travellers to spend less on their trips. Is this one of the smartest ideas yet in travel management – or one of the dumbe ...
  8. 60 mins
    • Air & Ground Transport

    Ground transportation costs organisations trillions of dollars every year. But unlike almost every other cost centre, it is a little understood and often out of control expense. With organic growth ...

16:00
  1. 60 mins
    • Data
    Management information is central to every aspect of travel management, from identifying supplier negotiation opportunities to monitoring traveller compliance and tracking employees in the event of an ...
  2. 60 mins
    • Data
    • Information Technology
    • My Career
    • New Trends & Innovations
    • Organisation & Team
    • Traveller Management
    The range of skills and knowledge needed by successful travel managers is widening more than ever. Data science, technology strategising, marketing and HR are all becoming increasing parts of the mix, ...
  3. 60 mins
    • Meetings
    Businesses prevent more than a couple of senior executives flying together but happily let hundreds of their top people gather at meetings with minimal or zero safety precautions. Come away with an es ...
  4. 60 mins
    • New Trends & Innovations
    This will be an interactive panel session led by Travelport's NDC Senior Program Director, Will Owen Hughes. Joined by other leading industry partners and travel agents, this panel session will explor ...
  5. 60 mins
    • Traveller Management
    A fast-changing supplier landscape and even faster changing tech options makes it time to take a fresh look at every aspect of getting travellers to do the right thing before, during and after a trip. ...
  6. 60 mins
    • Air & Ground Transport
    • New Trends & Innovations
    • Traveller Management
    Come and sit around the tech table where Travelport and players across the value chain will discuss the state of play of NDC, how the shift to this new era of distribution is progressing and what chal ...
  7. 60 mins
    Rail has long been seen as the poor relation within the travel industry, sometimes overlooked in an organisation’s structured travel programme. Join our panel of buyers, TMC partners and industry spec ...
  8. 90 mins
    We’re all committed to creating memorable, seamless and unique travel experiences. Celebrate the power of personalization, and join us for a drinks reception that really goes the extra mile.
10:00
  1. 60 mins
    • Traveller Management
    We live in a society where we are bombarded with content with a hyper-focus on engagement. There is certainly a time and place to provide communication to your travellers but what is the right time, w ...
  2. 60 mins
    • Accommodation
    • Air & Ground Transport
    Buyers can achieve substantial discounts and other benefits through negotiating deals with airlines, hotels, car rental companies and ground transportation providers. But you’ll only land a good agree ...
  3. 60 mins
    • Accommodation
    • Data
    • Information Technology
    Cvent recently conducted an independent research study with travel managers across Europe. Join this session to hear key findings and learn how to be more efficient and effective in the negotiation pr ...
  4. 60 mins
    • Data
    • Payment & Service Providers
    • TMCs
    TMCs don’t use standard data formats – and that makes consolidating management information from multiple TMCs a nightmare. Can buyers work together to create a set of standards themselves? Let’s make ...
  5. 60 mins
    • My Career
    • New Trends & Innovations
    • Organisation & Team
    • Risk Management
    • Traveller Management
    Businesses increasingly appreciate that keeping travellers healthy, happy and safe is essential to meeting core strategic goals like productivity, recruitment and retention, and risk management. But h ...
  6. 60 mins
    • Meetings
    Meetings are changing. Venue choices, food, room layouts and session formats are all getting exciting makeovers and production values are shooting upwards. But does that mean more expense to the compa ...
11:00
  1. 30 mins
    • Air & Ground Transport
    As technologies change and traveller trends evolve, portions of a policy could easily, yet unintentionally, become irrelevant. But that doesn’t mean a massive overhaul is necessary every time somethin ...
  2. 30 mins
    Following Ben Vinod’s keynote on day 1, this panel of experts will discuss how emerging technologies – such as AI, machine learning and customer segmentation – can be used to simplify and personalise ...
11:30
  1. 60 mins
    • My Career
    • Organisation & Team
    • Traveller Management
    Companies are increasingly using contractors, consultants, gig-economy workers and other non-regular employees, heaping up challenging complexities for travel managers. How do you deal with GDPR oblig ...
  2. 60 mins
    • Data
    Data, and lots of it, is becoming more and more available in our world of corporate travel, but the proper use of this data and turning it into valuable information is the key to all our success. &nbs ...
  3. 60 mins
    • Information Technology
    There are many online booking and expense management tools to choose from. Which one is right for you? And once you’ve chosen the best technology for your company, what then? We walk you through the s ...
  4. 60 mins
    • TMCs
  5. 60 mins
    • Traveller Management
    In the spirit of ‘essentialism’, what are the fundamentals when it comes to running a successful multi-country travel programme from a Travel Management and Procurement perspective?
  6. 60 mins
    • Data
    • Information Technology
    • Traveller Management
    Better data and marketing skills are helping travel managers to segment their travellers, or business divisions, into profile groups, each of which is then managed and helped in the way that’s right f ...
13:00
  1. 30 mins
    • Air & Ground Transport
    We spend a lot of time thinking about the future of urban mobility and how we can work with cities to help make them more liveable. Mass urbanisation is one of the defining trends of our generation. D ...
  2. 60 mins
    • Accommodation
    • Air & Ground Transport
    • New Trends & Innovations
    • Risk Management
    What’s going to happen to air and hotel pricing in the year ahead? And what and where are the major risk hotspots likely to be? Don’t miss our ever-popular crystal ball session that sets out what ever ...
  3. 60 mins
    • Information Technology
    • New Trends & Innovations
    IATA’s One Order strategy has been described as “much bigger than NDC”. It will bring air travel into the digital retail age by merging a booking’s PNR, ticket and ancillary orders in a single documen ...
  4. 60 mins
    • Data
    • Payment & Service Providers
    • Traveller Management
    Employees now have a world of travel options at their fingertips and they expect the same flexibility when they travel for business. But how can businesses offer the experience travellers want while m ...
  5. 60 mins
    • Traveller Management
    Travellers booking through public websites instead of the official TMC or booking tool are unavoidable. Or are they? How can you go about bringing them back in-house? Or is it better to accept the ine ...
  6. 45 mins
    • Data
    Companies of all sizes have access to huge amount of data but if you understand it properly then the potential for savings and the ability to vastly improve your programme are massive. CWT’s Chief Dat ...
  7. 60 mins
    • Accommodation
    • Information Technology
    • Meetings
    • Payment & Service Providers
    • TMCs
    Paying for Accommodation and meetings is a perennial nightmare for travel managers – especially if the traveller doesn’t have a corporate card. Now virtual cards and other innovations are providing so ...
  8. 60 mins
    • Risk Management
    If your employees travel for business of any kind, you need to ensure their safety and communicate what to do in an emergency. However, duty of care is not just about crises and major world events – i ...
14:30
  1. 60 mins
    • Accommodation
    • Air & Ground Transport
    • Traveller Management
    A well-crafted policy is at the heart of any successful corporate travel programme. But what goes into that policy can vary massively depending on your company’s goals, supplier network and culture. O ...
  2. 60 mins
    • Payment & Service Providers
    • Hear from the payment experts at Barclaycard discussing the changing landscape of payment and key trends including: 


      The changing landscape of ...

  3. 60 mins
    • Data
    • My Career
    • Organisation & Team
    Are the metrics for measuring your travel programme today the right ones? Is an annual comparison of average ticket price, for example, valuable insight or a totally misleading indicator? And is there ...
  4. 60 mins
    • Accommodation
    • Air & Ground Transport
    • Data
    • Information Technology
    • New Trends & Innovations
    • Payment & Service Providers
    • Risk Management
    • TMCs
    • Traveller Management
    There’s been lots of hype about new, disruptive digital technologies.  But what difference will they make in practice to your core travel management functions like sourcing, policy and risk reduc ...
  5. 60 mins
    • Data
    • Traveller Management
    Whether it’s your travellers, senior management or suppliers, there are increasingly powerful ways to make your business case with simple data visuals. Our experts help you think about what stories yo ...
  6. 60 mins
    • Accommodation
    • Air & Ground Transport
    • Data
    • Information Technology
    • My Career
    • Organisation & Team
    • Payment & Service Providers
    • Risk Management
    • TMCs
    • Traveller Management
    Managing travel across borders is tough – and our speakers have the scars to prove it! Two multinational travel managers interview each other about how they overcome the cultural, technical and many o ...
16:00
  1. 45 mins
    • Traveller Management
    Corporate travel programmes get the best results when their travellers behave right because they want to, not because they have to. It all starts with a solid communications strategy. Come and find ou ...
  2. 45 mins
    • Meetings
    Companies often spend as much, or even more on meetings as they do on regular business travel, yet they find it much harder to get their arms around this often well-hidden major cost. Learn what you c ...


 


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