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26-27 February 2020, Olympia London

2020 Conference Programme

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2020 Conference Programme

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13:30
  1. London VII/VIII
    90 mins
    • Hosted buyer only
    • My career, organisation and team
    • New Trends & Innovations
    • Risk Management
    Hosted buyer only. Mounting pressure from well-organised protest groups, investors and employees means companies need to re-think how their business travel affects the environment and human rights. But how can travel managers help their companies become more socially responsible, and can there really be such a thing as an ethical travel programme?
15:15
  1. London I/II
    60 mins
    • Accommodation
    • Hosted buyer only
    • Air & Ground Transport
    • Meetings
    • My career, organisation and team
    • New Trends & Innovations
    • TMCs, Payment & Service Providers
    • Risk Management
    • Technology & Data Management
    • Traveller Management
    Hosted buyer only. Whatever challenges you are facing with your multinational managed programme - be they cultural, legal or operational - another travel manager has already been there, done that and found a solution. Come and share your worries with our eminent travel management therapists and they'll offer practical answers to whatever's on your mind
  2. London V
    60 mins
    • Meetings
    Hosted Buyer Only. It takes years to build a truly mature meetings management programme and while that ultimately will provide the best outcome, many buyers need some success now. Where are the quick wins that will immediately make a difference along the way to SMMP nirvana?
  3. London VI
    60 mins
    • Accommodation
    • Hosted buyer only
    • Air & Ground Transport
    • TMCs, Payment & Service Providers
    Hosted buyer only. Whatever kind of travel supplier or service provider you are looking to source, a successful outcome hinges mainly on the excellence of the RFP process you create around it. But how do you make that RFP excellent? This detailed session analyses what should go in, what should be left out, how to evaluate the responses and the preliminary work needed before you get anywhere near the RFP itself. Plus: e-auctions ' good or bad?
  4. London IX
    60 mins
    • Accommodation
    • Hosted buyer only
    • Air & Ground Transport
    • Meetings
    • My career, organisation and team
    • New Trends & Innovations
    • TMCs, Payment & Service Providers
    • Risk Management
    • Technology & Data Management
    • Traveller Management
    Hosted buyer only. It's the Inside Track interview of the century! A travel manager who used to work for a TMC/airline/hotel and a TMC/airline/hotel exec who used to be a travel manager interview each other about what they learned when they jumped the fence, and how their previous career helped them in their new one. Come and listen in to their insider knowledge!
16:30
  1. London I/II
    60 mins
    • Accommodation
    • Hosted buyer only
    • New Trends & Innovations
    Hosted buyer only. Finding the right balance between negotiated versus dynamic versus chainwide discount rates is proving one of the great challenges for travel managers in 2020. In this session buyers will get down in the weeds with a hotel procurement expert to learn each other's experiences and map out the the best path ahead.
  2. London V
    60 mins
    • Hosted buyer only
    • Air & Ground Transport
    Hosted buyer only. Getting the best deal out of a carrier is becoming more of a science than ever before. Two leading experts, one a buyer and the other a buyer-turned-airline exec, talk you through how to raise your game in an increasingly complex marketplace.
  3. London VI
    60 mins
    • Hosted buyer only
    • New Trends & Innovations
    • Technology & Data Management
    • Traveller Management
    Hosted buyer only. Your travel programme can go nowhere unless you win buy-in from senior management, travellers and other key stakeholders by telling them stories through data. A data visualization guru explains how you can create simple but stunning business intelligence narratives that prove a picture is worth a thousand words.
  4. London IX
    60 mins
    • Accommodation
    • Hosted buyer only
    • Air & Ground Transport
    • Meetings
    • My career, organisation and team
    • New Trends & Innovations
    • TMCs, Payment & Service Providers
    • Risk Management
    • Technology & Data Management
    • Traveller Management
    Hosted buyer only. Don't give millennial travellers special treatment ... You can do without a TMC ... NDC is a waste of time ... Traveller well-being is irrelevant... It's time to stamp out bleisure travel ... Travel is just like any other procurement category ... Travel management is full of assumptions about what is and isn't the way to do things. But are those received wisdoms right, or do we need a re-think? Our agents provocateurs present their heresies and a panel of travel managers/you the audience challenge them to make their radical arguments.
10:00
  1. Olympia Room
    60 mins
    • Accommodation
    • Air & Ground Transport
    • TMCs, Payment & Service Providers
    • Risk Management
    • Technology & Data Management
    • Traveller Management
    Getting a travel programme off the ground or reinventing the current one? Join this session for a quick-start guide to the key facets of managed travel: from safety, policy, performance, risk, and mor ...
  2. Henley 1
    60 mins
    • Hosted buyer only
    • Air & Ground Transport
    • New Trends & Innovations
    • Risk Management
    • Technology & Data Management
    Hosted buyer only. If you haven't updated your car hire programme recently, it's time for another look. Telematics, car sharing, car clubs and electric vehicles are just some of the major innovations ...
  3. Henley 2
    60 mins
    • Hosted buyer only
    • My career, organisation and team
    • TMCs, Payment & Service Providers
    • Technology & Data Management
    Hosted buyer only. A trend is developing for crucial travel buying decisions ' on booking or expense tools or payment providers, for example ' to be taken by the finance department instead. But the ch ...
11:30
  1. Pillar Hall
    60 mins
    • My career, organisation and team
    • New Trends & Innovations
    • Risk Management
    Travel managers increasingly understand that traveller well-being improves corporate productivity and reduces risk. But how do you progress from awareness to practical improvements ' and how do you ge ...
  2. Henley 1
    60 mins
    • Accommodation
    • Hosted buyer only
    • Air & Ground Transport
    • Meetings
    • My career, organisation and team
    • New Trends & Innovations
    • TMCs, Payment & Service Providers
    • Risk Management
    • Technology & Data Management
    • Traveller Management
    Hosted buyer only. Latin America and Africa are rising fast up the agenda for many travel managers, whether they have employees based within those regions or simply flying to them. What are the key pr ...
  3. Henley 2
    60 mins
    • Accommodation
    • Hosted buyer only
    • Air & Ground Transport
    • My career, organisation and team
    • TMCs, Payment & Service Providers
    Hosted buyer only. Want to improve your supplier deals? Understanding and applying important procurement principles to your travel purchasing can help you find the extra margins that will make all the ...
13:00
  1. Pillar Hall
    60 mins
    • Air & Ground Transport
    • New Trends & Innovations
    • TMCs, Payment & Service Providers
    • Technology & Data Management
    After years of dispute and delay, the first corporate buyers and TMCs are looking to book flights via New Distribution Capability. Hear directly from the horse's mouth about the breakthroughs and chal ...
  2. Olympia Room
    60 mins
    • Meetings
    Companies often spend as much, or even more on meetings as they do on regular business travel, yet they find it much harder to get their arms around this often well-hidden major cost. Learn what you c ...
  3. London Room
    60 mins
    • My career, organisation and team
    • Risk Management
    Duty of care is becoming an absolute priority for travel managers ' but they can't look after travellers all by themselves. Learn how one travel manager and her head of health & safety colleague joine ...
  4. Henley 1
    60 mins
    • Hosted buyer only
    • TMCs, Payment & Service Providers
    Hosted buyer only. Virtual cards are growing fast thanks to their major control, data and admin efficiency benefits. Yet travel managers still complain about hidden costs, process challenges and non-a ...
  5. Henley 2
    60 mins
    • Hosted buyer only
    • My career, organisation and team
    • Traveller Management
    Hosted buyer only. Policies and processes that work in Manchester don't necessarily translate well to Madrid, Manila and Massachusetts. Learn how you can develop your cultural intelligence to bridge t ...
14:30
  1. Pillar Hall
    60 mins
    • Accommodation
    • New Trends & Innovations
    Lodging seems to vex buyers more than almost anything else these days. From major compliance challenges to selecting the right booking/management partners to choosing between RFPs or negotiated rates, ...
  2. Olympia Room
    60 mins
    • Technology & Data Management
    There are many online booking and expense management tools to choose from. Which one is right for you? And once you've chosen the best technology for your company, what then? We walk you through the s ...
  3. London Room
    60 mins
    • My career, organisation and team
    • New Trends & Innovations
    • TMCs, Payment & Service Providers
    • Risk Management
    • Technology & Data Management
    • Traveller Management
    Dynamic profiles which hold and instantly update detailed info about your travellers will drive the truly personalised, omni-platform travel service of the future. But where will this technology come ...
  4. Henley 1
    60 mins
    • Hosted buyer only
    • New Trends & Innovations
    • Risk Management
    • Traveller Management
    Hosted buyer only. Travellers are increasingly challenging their travel managers to allow bleisure: adding leisure time to a business trip. With companies under pressure to keep their talent happy, yo ...
  5. Henley 2
    60 mins
    • Meetings
    • New Trends & Innovations
    Non-hotel venues, festivalisation and alternative room furniture are just a few of the innovations taking meetings funkier right now. They are all designed to make meetings more productive ' but could ...
16:00
  1. Pillar Hall
    60 mins
    • New Trends & Innovations
    • Technology & Data Management
    Digitalisation, AI, bots, blockchain ... technology is always driving change in travel management, but now change is accelerating faster than ever. Our panel of visionaries set out how they believe yo ...
  2. Olympia Room
    60 mins
    • Technology & Data Management
    Management information is central to every aspect of travel management, from identifying supplier negotiation opportunities to monitoring traveller compliance and tracking employees in the event of an ...
  3. London Room
    60 mins
    • Risk Management
    If your employees travel for business of any kind, you need to ensure their safety and communicate what to do in an emergency. However, duty of care is not just about crises and major world events ' i ...
  4. Henley 1
    60 mins
    • Accommodation
    • Hosted buyer only
    • Air & Ground Transport
    • TMCs, Payment & Service Providers
    Hosted buyer only. After a thorough RFP you select the dream supplier ' but in the implementation you quickly discover they aren't delivering as promised. Sound familiar? Come and lie down on the lege ...
  5. Henley 2
    60 mins
    • Hosted buyer only
    • My career, organisation and team
    • TMCs, Payment & Service Providers
    • Technology & Data Management
    Hosted buyer only. Technology integrations and many other innovations need skilled project management to make them work. But how do you make that project management a success, and who provides it: you ...
10:00
  1. Olympia Room
    60 mins
    • Accommodation
    • Air & Ground Transport
    Buyers can achieve substantial discounts and other benefits through negotiating deals with airlines, hotels, car rental companies and ground transportation providers. But you'll only land a good agree ...
  2. London Room
    60 mins
    • My career, organisation and team
    • TMCs, Payment & Service Providers
    • Technology & Data Management
    The role of the travel manager is increasingly evolving towards curating tech offerings from an ever- wider range of start-ups and well-established providers. But how do you choose the right offerings ...
  3. Henley 1
    60 mins
    • Hosted buyer only
    • My career, organisation and team
    • Risk Management
    Hosted buyer only. The security department is one of the key internal stakeholders any travel buyer has to work with. What are their key requirements when it comes to looking after business travellers ...
  4. Henley 2
    60 mins
    • Accommodation
    • Hosted buyer only
    • Air & Ground Transport
    • TMCs, Payment & Service Providers
    Hosted buyer only. The theoretical benefits of consolidating with the same TMC, booking tool, expense tool, mobile app provider and so on are obvious. But what about the reality? Can these service pro ...
11:30
  1. Pillar Hall
    60 mins
    • Accommodation
    • Air & Ground Transport
    • New Trends & Innovations
    • TMCs, Payment & Service Providers
    TMCs, airlines and hotels say they are becoming much more careful about who they do business with. Is this really true? And, if so, how do they decide who they will accept as customers, and how should ...
  2. Olympia Room
    60 mins
    • Accommodation
    • Air & Ground Transport
    • Traveller Management
    A well-crafted policy is at the heart of any successful corporate travel programme. But what goes into that policy can vary massively depending on your company's goals, supplier network and culture. L ...
  3. London Room
    60 mins
    • Accommodation
    • New Trends & Innovations
    Travel managers continue to be wary of home-stay providers but travellers are using them anyway, and the new-gen suppliers are working hard to become more corporate-friendly. Is it time to rethink how ...
  4. Henley 1
    60 mins
    • Hosted buyer only
    • New Trends & Innovations
    • Risk Management
    Hosted buyer only. Governments across Europe are tightening pay and conditions rights for workers who travel abroad. They are also legislating to ensure tax is due for contractors who could be categor ...
  5. Henley 2
    60 mins
    • Hosted buyer only
    • New Trends & Innovations
    • Risk Management
    Hosted buyer only. Being eco-conscious can help meet your core travel management goals, not thwart them, if you start looking at travel as just one way to meet. How can you adopt a more holistic view ...
13:00
  1. Olympia Room
    60 mins
    • TMCs, Payment & Service Providers
    TMCs and hotel booking agencies streamline the booking process and help you gain control and visibility of your entire travel spend. But with hundreds of service providers to choose from, how do your ...
  2. London Room
    60 mins
    • Traveller Management
    Two travel managers swap their experiences on how they get the best out of their travellers ' and also prevent travellers from doing their worst. Encouraging smarter behaviour, policy, compliance and ...
  3. Henley 1
    60 mins
    • Hosted buyer only
    • TMCs, Payment & Service Providers
    • Technology & Data Management
    Hosted buyer only. Selecting a booking tool is one of the most important decisions in travel management ... and one of the hardest. How can you really ensure you're making the right choice? Are you wo ...
  4. Henley 2
    60 mins
    • Meetings
    • Technology & Data Management
    Strategic meetings management has traditionally focused on controlling the costs of the larger events in your calendar. But what about that long tail of meetings for fewer than 30 people? Discover how ...
13:10
  1. Pillar Hall
    60 mins
    • New Trends & Innovations
    • Technology & Data Management
    • Traveller Management
    AI is starting to transform ' often in unseen ways ' the way your travellers search, book and receive assistance during their trips. Pricing, supplier selection, policy compliance and duty of care are ...
14:30
  1. Pillar Hall
    60 mins
    • Accommodation
    • Air & Ground Transport
    • New Trends & Innovations
    • Risk Management
    What's going to happen to air and hotel pricing in the year ahead? And what and where are the major risk hotspots likely to be? Don't miss our ever-popular crystal ball session that sets out what ever ...
  2. Olympia Room
    80 mins
    • TMCs, Payment & Service Providers
    How can you provide an easy way for your travellers to pay for their trip while maintaining all-important control and generating the best possible data? With more options than ever to choose from toda ...
  3. London Room
    80 mins
    • Traveller Management
    Corporate travel programmes get the best results when their travellers behave right because they want to, not because they have to. It all starts with a solid communications strategy. Come and find ou ...
  4. Henley 1
    80 mins
    • Hosted buyer only
    • My career, organisation and team
    • New Trends & Innovations
    • TMCs, Payment & Service Providers
    • Technology & Data Management
    Hosted buyer only. TMCs and tech providers are selling us digital tools and portals according to their view of the world, but what if travel managers could design the perfect digital travel service wi ...
  5. Henley 2
    80 mins
    • Accommodation
    • Hosted buyer only
    • Air & Ground Transport
    • Meetings
    • My career, organisation and team
    • New Trends & Innovations
    • TMCs, Payment & Service Providers
    • Risk Management
    • Technology & Data Management
    • Traveller Management
    Hosted buyer only. What happens when the dust settles on that travel programme you spent years building? The truth is the dust never settles. Market and company changes mean there are always new chall ...


 


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