When it comes to business travel, what keeps you awake at night?
A lack of candidates, TMCs becoming more demanding with their recruitment requirements and expected skillsets, and technology advancing at a faster pace than the industry can cope with.
How will business travel look in 2022?
A lot can happen in three years, so who knows! It’s still impossible to accurately predict the impact of Brexit, but we expect that the industry will need to adapt to the increasing demands of the average business traveller. They will expect instantaneous results and will want to make and change their bookings immediately using their smart phones. Essentially, the industry will need to become more dynamic and immediate.
How will we, as an industry, best survive the next three years?
By being robust, flexible and prepared to take risks. We cannot be frightened to change, and we all need to develop good hiring strategies and have clear succession plans in place. We also need to embrace the advancements of technology, such as AI and blockchain, and keep abreast of any new developments and the impact they could have on our industry.
What will buyers learn from your session?
Buyers will learn which skills clients are most frequently looking for when recruiting, which roles are out there at the moment and what candidates are looking for.
What drives you mad about corporate travel? What would you put in Room 101?
There are too many dark rooms with a lack of mirrors and not enough plug sockets!
Barbara Kolosinska is director, C&M Travel Recruitment. She is taking part in a panel session at 4pm on Wednesday 20 February: ‘What are the new skills I need to win as a travel manager?’ To register for a pass to Business Travel Show, please visit www.businesstravelshow.com/register