60 seconds with Pat McDonagh


Give us one way travel buyers can incorporate wellbeing strategies into their programmes cost effectively.  
There are many ways as Clarity have highlighted in our Hearts and Minds manifesto.  Traveller wellbeing and achieving cost objectives are not mutually exclusive events.  For example, is your meeting culture costing you money?  Meeting first thing in the morning in London can cost significantly more than later on due to the high cost of peak rail travel.  Asking for later starts can reduce costs and improve the traveller experience as they travel on later trains (more sleep), in less crowded carriages.

When it comes to business travel, what keeps you awake at night? 
The amount of change and increasing regulation in our industry has been quite staggering over the last 12 months.  I sleep relatively well though as we have all of the right people and processes in place to meet them.

What innovation will make the biggest impact on travel management in the next 12 months? 

I think Brexit will have a quite profound effect on the traveller experience and patterns of travel.  I know however that this is one of the times when you really should be looking to a TMC to help navigate those challenges.

How will business travel look in 2022? 

We’re expecting further use of AI such as voice driven tech and personalisation based on buying habits and various sources of data such as social media interactions.  Travel has a huge opportunity to use these technologies to distil the fantastic choice we have out there to inspire people and ensure their requirements are met.

How will managing business travel look in 2022? 

I think we’ll continue to align with the leisure travel industry around the user experience, further developing mobile technology and leveraging the power of our smart devices for duty of care, data and predictive analytics.  Anything you can deploy to answer a question before it is asked smooths the traveller experience, so you can focus on the task at hand.

How will the business traveller look in 2022? 

Three years older…We always say at Clarity that there is no such thing as you’re a-typical business traveller.  The providers who recognise that fact and develop solutions to suit that diversity will be the ones who thrive.

How will we, as an industry, best survive the next three years? 

By retaining our customer focus and embracing change.

What will buyers learn from your session?  

That traveller centricity is not the enemy of cost control.

What drives you mad about corporate travel?

What would you put in Room 101?  Acronyms!  Hate them.  Never seen an industry with so many, even in the names of the businesses within it.  They make the explanation of things more difficult and less accessible and brands become bland and non-descript. 

 

Pat McDonagh is CEO of Clarity. He is taking part in panel – How to improve traveller wellbeing without harming your budget - 21 February at 10:00 - 11:00. To secure your free ticket to Business Travel Show, please visit www.businesstravelshow.com.

 

 

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