Why are China and India slated to become the next big destination for global travel programmes? And what do buyers/managers need to be aware of?
When it comes to business travel, what keeps you awake at night?
What innovation will make the biggest impact on travel management in the next 12 months?
The convergence of big data, connectivity and open standards will enable a shift from historic analysis to greater predictive capabilities bringing significant changes to the way Companies source and manage travel and travel related services, effectively also enlarging the scope to a total trip view.
How will business travel look in 2022?
Different. Geopolitical changes in America and Europe present significant challenges to what was until recently an irreversible blurring of geographic boundaries. Acceleration of technological changes, the abundance of cheap and patient capital chasing very large scale with multi-year horizons and increased regulatory intervention all make painting an accurate picture virtually impossible. We will see simultaneous consolidation and fragmentation across the travel value chain.
How will managing business travel look in 2022?
Not terribly different for customers. Their basic needs remain unchanged – value, convenience, safety, transparency, choice, stability and increasingly sustainability.
Very different for service providers who will need to cope with everything the sharing economy and other disruptive forces present.
How will the business traveller look in 2022?
Younger, better informed, more demanding, less forgiving.
How will we, as an industry, best survive the next three years?
That the industry will survive is given. People won’t stop traveling and will still have service and support requirements so long as the cost of the service is lower than the perceived cost of the user’s time and effort. However, players within the industry will emerge, evolve and die based on how they manage their relevance to the customer.
What will buyers learn from your session?
That one size doesn’t fit all, that India presents significant execution challenges and that the great game is being played out right now.
What drives you mad about corporate travel? What would you put in Room 101?
Rakshit Desai is managing director, India, Flight Centre Travel Group. He is a panellist on Stars of the East – getting to grips with managing travel in China and India, taking place 20 February, 13:00 - 14:00. To secure your free ticket to Business Travel Show, please visit www.businesstravelshow.com